Fully Integrated Software Solutions

All-in-One Platform

Interactive Intelligence provides all-in-one solutions that enable you to deliver an exceptional experience to every customer you serve. Choose the contact center solution that best meets your needs.

  • Customer Interaction Center™ (CIC) – A feature rich on-premises solution
  • CaaS – A virtual private cloud (single tenant) version of CIC offered at a monthly cost
  • PureCloud – A new distributed cloud platform using Amazon Web Services (AWS)

Get ACD and multichannel queuing, IVR, SIP-supported VoIP, PBX/IP PBX, auto attendant, skills-based routing, screen pop, presence management, remote agent capability, and real-time quality monitoring. Advanced applications provide outbound and blended predictive dialing, call and screen recording, WFM, and automated post-call surveys.

Platinum Elite Partner

Click below or call us at 888.321.6227 to learn more.