Total Contact Center Solutions

The ConvergeOne Managed Services for Contact Center portfolio offers an array of value-added services to help you achieve the utmost in reliability and performance from your contact center solution while keeping your costs under control.

We do provide basic support such as system administration, moves/adds, software updates, backup and configuration management and network health monitoring, but we also provide expert monitoring and application management support from our two redundant Managed Service and Support Centers and our team of contact center professionals.

And while traditional support typically only provides “break-fix” on a single product, ConvergeOne offers support for your custom-developed applications and components, as well as assistance with questions and configuration changes.

Avaya Edge Diamond
Total Contact Center Solutions

SERVICES

  • Omnichannel (inbound and/or outbound)
  • Proactive monitoring and maintenance
  • Ongoing administration and updates
  • Business intelligence and analytics
  • CRM integration
  • Self-service
  • Workforce optimization (WFO)

LEARN MORE about our Managed Services for Contact Center.

LEARN MORE about our Custom Application Support.

Empowering Your Success

Explore Our Solutions

Our Partners

We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

avaya
Genesys
Cisco
Microsoft
IBM