When customers call into your contact center, it is important that the IVR prompts they listen to display a consistent and professional image. To help our customers secure this image, ConvergeOne offers professional IVR prompt recording. Leveraging our expert voice talent, we offer these services in four languages – English, French, Portuguese and Spanish. Other languages are available upon request.

Avaya Edge Diamond

Strengthen Your Callers’ Experience

Strengthen Your Callers’ Experience

TOP 10 ADVANTAGES OF USING CONVERGEONE SPEECH STUDIO SERVICES

  • Reliable and specialized voice talents who are client-friendly and easy to understand.
  • Script analysis and editing, including a human factors review.
  • No outsourcing or third-party speech. We personally make sure your speech is the best.
  • Editing of unwanted noise and breaths produces very clean prompts.
  • Headers and footers are adjusted for exact length in all phrases.
  • Prompts are normalized for consistency of volume. This produces a seamless system, even when new prompts are added or changed.
  • Converted to audio standards or any other format necessary (including MP3 or CVIS).
  • Every finalized prompt is double checked before it is delivered. That guarantees quality the very first time.
  • Personalized speech project management to ensure customer satisfaction.
  • Happy Customers – our clients rave about our speech services.

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Our Partners

We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

avaya
Genesys
Cisco
Microsoft
IBM

Call us at 888.321.6227 to learn more about our professional voice recording services.