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ConvergeOne Moves Into "Excellent" Status with a Net Promoter Score of 70

What is Net Promoter Score (NPS)?

NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?"  It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).

ConvergeOne's Score + Industry Benchmarks

In 2018, ConvergeOne received an NPS of 70, which is nine points higher than its 2016 score of 61. Notably, this moves ConvergeOne from NPS’s "Good" category to its "Excellent" category, which only a select group of customer-centric companies are able to achieve. In comparison, any score above 0 is considered adequate for a typical company because it means that it has more promoters than detractors. In the IT services industry specifically, the average NPSas reported by CustomerGaugeis 33, which is less than half of ConvergeOne's score. Since NPS is associated with business growth, this positions ConvergeOne for continued success as a leader in the industry.

Thank You to Our Customers

We truly value our customers, and we are delighted to find that they share the sentiment. We appreciate their loyalty and enthusiasm for our partnership, and we look forward to continuing to strengthen our relationships and provide them with transformational solutions and services for many years to come.

Our Success Stories

To ConvergeOne, continuous success means much more than a one-time score. Review a selection of our Customer Success Stories to see how we are helping our customers compete and win every day.

CCBH Customer Experience

ConvergeOne Helps Community Care Capture the Right Data to Improve the Customer Experience

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Managed Services Data Center Finance

Merging Banks with Clashing Data Center Strategies Come Together with ConvergeOne

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SLED ITLS Use Case

ConvergeOne Helps a School District Empower Students with Devices for Digital Learning

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Screen Shot 2018-10-08 at 11.42.49 AM

ConvergeOne Builds a Smarter Path to the Cloud for Corporate Travel Planners

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OnGuard Managed Services 

ConvergeOne Resolves an Automobile Finance Company's Incidents In-House with OnGuard

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Check out our blog post for more details on NPS!

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Our Partners

We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

avaya
Genesys
Cisco
Microsoft
IBM

 

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