ConvergeOne's 2021 score of 80 is almost double the IT services industry benchmark of 42, as reported by ClearlyRated®. Notably, the score places us in the "World Class" NPS category for the fourth year in a row. This NPS is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and expertise in the areas of cloud, modern workplace, customer experience, enterprise networking, data center, and cyber security. Click here to visit our Media Room and read the press release.
NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?" It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).
Our industry-leading NPS substantiates our position as a proven cloud and applications solution provider that creates value for customers with our progressive solutions that connect people with purpose.
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Proven By choosing ConvergeOne you will experience the highest level of customer satisfaction, responsiveness, and expertise in the Cloud, Collaboration, Customer Experience, and Digital Infrastructure industries and be partnering with a high performance, customer results driven team. |
Progressive Our comprehensive Services and Solutions portfolio are hyper-focused on the specific and unique needs of each customer, combined with a tailored progressive consulting methodology that proactively anticipates what’s next. |
Purposeful We believe in the power of connecting people with purpose and exceeding our customers’ expectations which is why we continue to fully invest in our teams that support our customers and communities. |
To ConvergeOne, continuous success means much more than a one-time score. Review a selection of our Customer Success Stories to see how we are helping our customers compete and win every day.
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Establishing a Brand-New IT Department and Infrastructure for Alliance Residential Company
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Migrating Services to the Cloud to Help Guiding Eyes for the Blind Run Lean
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Allscripts Improves Call Quality, ServiceNow Connection, and Innovation with PureCloud
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Moreno Valley Unified School District
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