ConvergeOne's 2019 Corporate NPS is two points above its 2018 NPS of 70, and eleven points above its 2016 score of 61. The 2019 score maintains ConvergeOne's placement in the "Excellent" NPS category, which only a select group of customer-centric companies are able to achieve. In the IT services industry, the average NPS—as reported by ClearlyRated—is 24, which means that ConvergeOne's score is three times the industry average.
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NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?" It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).
In 2019, ConvergeOne once again raised its NPS with a score of 72! This is two points higher than its 2018 NPS of 70 and eleven points higher than its 2016 score of 61. The 2019 score cements ConvergeOne place in NPS's "Excellent" category, which only a select group of customer-centric companies are able to achieve. In comparison, any score above 0 is considered adequate for a typical company because it means that it has more promoters than detractors. In the IT services industry specifically, the average NPS—as reported by ClearlyRated—is 24, which means that ConvergeOne's score is three times the industry average! Since NPS is associated with business growth, this positions ConvergeOne for continued success as a leader in the industry.
We truly value our customers, and we are delighted to find that they share the sentiment. We appreciate their loyalty and enthusiasm for our partnership, and we look forward to continuing to strengthen our relationships and provide them with transformational solutions and services for many years to come.
To ConvergeOne, continuous success means much more than a one-time score. Review a selection of our Customer Success Stories to see how we are helping our customers compete and win every day.
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ConvergeOne Helps Community Care Capture the Right Data to Improve the Customer Experience
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Merging Banks with Clashing Data Center Strategies Come Together with ConvergeOne
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ConvergeOne Helps a School District Empower Students with Devices for Digital Learning
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Building a Common Technology Platform and a Roadmap to Success
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ConvergeOne Resolves an Automobile Finance Company's Incidents In-House with OnGuard
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