In the IT service industry, the average NPS—as reported by ClearlyRated—is 38, which means that ConvergeOne's 2020 score of 71 is almost double the industry average. This NPS is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and expertise in the areas of collaboration, customer experience, and digital infrastructure. This is the third year in a row that our score has placed us in the “World Class” NPS category, which is reserved for only the most customer-centric companies.
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NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?" It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).
ConvergeOne is a proven, services led, technology solution provider that partners with our customers, and together, we develop progressive solutions that connect people with purpose.
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Proven By choosing ConvergeOne you will experience the highest level of customer satisfaction, responsiveness, and expertise in the Collaboration, Customer Experience, and Digital Infrastructure industry and be partnering with a high performance, customer results driven team. |
Progressive Our comprehensive Services and Solutions portfolio are hyper-focused on the specific and unique needs of each customer, combined with a tailored progressive consulting methodology that proactively anticipates what’s next. |
Purposeful We believe in the power of connecting people with purpose and exceeding our customers’ expectations which is why we continue to fully invest in our teams that support our customers and communities. |
To ConvergeOne, continuous success means much more than a one-time score. Review a selection of our Customer Success Stories to see how we are helping our customers compete and win every day.
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ConvergeOne Helps Community Care Capture the Right Data to Improve the Customer Experience
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Merging Banks with Clashing Data Center Strategies Come Together with ConvergeOne
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ConvergeOne Helps a School District Empower Students with Devices for Digital Learning
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Building a Common Technology Platform and a Roadmap to Success
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ConvergeOne Resolves an Automobile Finance Company's Incidents In-House with OnGuard
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