NET PROMOTER SCORE

ConvergeOne Achieves World Class Status for Third Consecutive Year

In the IT service industry, the average NPS—as reported by ClearlyRated—is 38, which means that ConvergeOne's 2020 score of 71 is almost double the industry average. This NPS is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and expertise in the areas of collaboration, customer experience, and digital infrastructure. This is the third year in a row that our score has placed us in the “World Class” NPS category, which is reserved for only the most customer-centric companies.

Click here to visit our Media Room and read the full press release.

What is Net Promoter Score (NPS)?

NPS is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?"  It is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10).

ConvergeOne and Our Customers

ConvergeOne is a proven, services led, technology solution provider that partners with our customers, and together, we develop progressive solutions that connect people with purpose.

Our Success Stories

To ConvergeOne, continuous success means much more than a one-time score. Review a selection of our Customer Success Stories to see how we are helping our customers compete and win every day.