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Net Promoter Score (NPS)

ConvergeOne's 2021 NPS is 80!

ConvergeOne's 2021 score of 80 is almost double the IT services industry benchmark of 42, as reported by ClearlyRated®. Notably, the score places us in the "World Class" NPS category for the fourth year in a row. This NPS is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise in the areas of cloud, modern workplace, customer experience, cyber security, data center and enterprise networking.

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Net Promoter Score

ConvergeOne and Our Customers

Our industry-leading NPS substantiates our position as a proven cloud and applications solution provider that creates value for customers with our progressive solutions that connect people with purpose.

Proven

By choosing ConvergeOne, you will experience the highest level of customer satisfaction, responsiveness and expertise and be partnering with a high-performance, customer results-driven team.

Progressive

Our comprehensive portfolio is hyper-focused on the specific and unique needs of each customer, combined with a tailored, progressive consulting methodology that proactively anticipates what’s next.

Purposeful

We believe in the power of connecting people with purpose and exceeding our customers’ expectations, which is why we continue to fully invest in our teams that support our customers and communities.
two women collaborating with laptop

What is Net Promoter Score (NPS)?

NPS is a global standard for determining customer loyalty and satisfaction.

It is calculated by by asking one simple question: "On a scale from 0-10, how likely are you to recommend ConvergeOne to a friend or colleague?" The percentage of detractors (those who respond with a 6 or below) is subtracted from the percentage of promoters (those who respond with a 9 or 10).

ConvergeOne Sets the Standard in Cloud Service Delivery

We help customers rediscover what is truly possible to bring their vision to life by developing progressive solutions that connect people with purpose. ConvergeOne continually helps customers respond to significant business transformation with intelligent cloud modernization journeys that unlock new business value and differentiate companies from their competitors

4 years

in the NPS "World Class" Category

2x

the IT services industry benchmark of 42

14,000+

enterprise and mid-market customers

Let ConvergeOne solve your business challenges

While we are proud to be at the forefront of our industry, our primary focus continues to be creating value for you. You deserve to work with a true partner and advisor who will go above and beyond to ensure you can successfully transform your business as the way we work continues to change. Our "World Class" NPS proves that we're prepared to help you solve any challenges that arise.