Addressing Top Business Priorities for the New Year

Posted by John Norton on Nov 15, 2018 10:00:00 AM

The new year is quickly approaching, so there is no better time than now to determine your top business priorities for 2019. Need some help determining what these priorities should be? When a previous year’s Computerworld Tech Forecast survey asked IT executives about their upcoming priorities, the respondents’ top priorities included “improving employee productivity/efficiency” (47%), “improving customer satisfaction/experience” (46%), and “containing costs” (44%). These are all important priorities that will greatly impact the success your business finds in the coming year. However, a difficult question emerges: What steps can your business take to fulfill all of these top priorities?

ConvergeOne and Avaya are partnering together to present Loyalty2gether, which provides you with the perfect opportunity to enhance your existing investments in communications, collaboration, and customer experience technologies to ensure you are embarking on a path to innovation in the new year. In one fell swoop, you can improve employee productivity, enhance the customer experience, and contain costs—while adding new capabilities like mobility, BYOD, and video collaboration.

Mobility and BYOD technologies give your employees the ability to work more effectively and productively no matter whether they’re in the office, at home, or on the move. Video is such an important business enabler because it improves team collaboration and enhances meeting productivity. Globally-dispersed coworkers meet as if they are all sitting together in the same room, and with tools like screen sharing, they’re empowered to collaborate as a cohesive unit.

When it comes to customer experience, the contact center is often the most important area for determining how customers view your business. From self-service to workforce optimization, ConvergeOne and Avaya finds innovative ways for you to tailor your customer experience to the exact needs and desires of your customers. Furthermore, customers now expect a choice of communications options for reaching you, and the ability to seamlessly switch between options during their interactions. For this reason, it is imperative that you design your contact center to provide your customers with an omnichannel experience. Gone are the days of the traditional call center being considered up to par.

Even if your current technologies are continuing to perform well, it’s not enough to maintain the status quo. You need to innovate to remain at the forefront of your industry. Gartner’s 2019 CIO Agenda found that top-performing companies list cloud and digital transformation as top-four game-changing technology areas for their organizations.

Loyalty2gether allows you to upgrade your Communications Server 1000 (CS1000) system to Avaya IP Office™ or Avaya Aura® with flexible options, price savings, and special promotions. These solutions can be delivered either on-premises or in the cloud. If you’ve yet to make the transition to cloud, the time for cloud is now. With the ConvergeOne Cloud Experience (C1CX), powered by Avaya, it has never been easier to make the move. C1CX is a fully managed cloud offer that makes it simple for you to move any legacy unified communications or contact center system, from any platform, to the cloud.

Take advantage of this opportunity to lower costs, fortify your existing investments, and add the latest unified communications and omnichannel contact center features—all while continuing to enjoy the existing features that your employees have come to know and love. ConvergeOne and Avaya are committed to your success, and we will work with you to outline your path toward the future of communications.



Understanding your unique business goals is the first step in outlining your migration beyond Avaya CS1000. With ConvergeOne's team of communications experts, we'll use our best practices to ensure you have a vision and strategy to remain competitive in the future.

Take the first step

Topics: Cloud, Customer Experience, Video, Mobility, Avaya