WATCH NOW: The City of Henderson's Rapid Network Deployment

Posted on August 30, 2022 by ConvergeOne

The City of Henderson, Nevada, serves 320,000 residents. ConvergeOne became the city’s go-to networking partner after supporting a firewall transition, assisting with training, implementation and long-term strategic planning for leveraging new technologies. ConvergeOne also helped set up rapid deployment kits that allowed the city’s emergency management and safety department to quickly and efficiently deploy COVID testing and inoculation centers.

“Having rapid deployment kits and partnering with ConvergeOne made us able to be heroes for city management and the activities that they want to do, and for our office of emergency management and safety to be able to deploy rapidly,” said Jared Hansen, IT Infrastructure Manager, City of Henderson, Nevada.

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Will BOTs Take Over the Customer Experience?

Posted on August 23, 2022 by Kathy Sobus

Have you noticed that more and more automation is finding its way into our daily lives? Think of all the new (or near-new) conveniences we have available to us. Home appliances, self-checkout, consumer electronics, entertainment, medical devices and smart buildings help us every day. In a recent blog post, I talked about IVAs (Intelligent Virtual Agents), which are deployed widely to enhance the customer experience by streamlining and handling the customer need immediately, with little to no human intervention.

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The Fight Against Ransomware

Posted on August 16, 2022 by ConvergeOne

When ConvergeOne held a Ransomware Readiness event for public sector customers, it was well-attended, with a large number of representatives from our manufacturer partners and K-12, Higher Education, and City customers. There was nothing in the event to entice the folks to sign up and attend, like say a golf outing, a basketball game in the stadium, or lunch/dinner at a high-end restaurant. It was simply in our offices in Ontario, CA.

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6 Steps to Empowering Agents with Workforce Engagement Management [Part 2]

Posted on August 9, 2022 by Kathy Sobus + Chuck Branum

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here.

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Improving Enterprise Network Access to the Cloud with SLAs Using Amazon-Peered BGP

Posted on August 2, 2022 by Brian Bradley

When forming a hybrid cloud to consume cloud-hosted services, secure and reliable network connectivity is an obvious requirement. While VPN is a great way to get started for private PaaS/IaaS, it is still at the mercy of the dynamic and vulnerable nature of the enterprise internet service provider’s Public Internet BGP routing exchanges. This can lead to the occasional sub-optimal routing, with latency and jitter impacting the services the enterprise is consuming. This also impacts non-VPN, publicly reachable, SaaS-delivered services hosted in the cloud. The solution to all these problems is a Direct Connect (DX) circuit to AWS with BGP peering.

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WATCH NOW: Rinchem Takes a Methodical Approach to Cloud Migration

Posted on July 28, 2022 by ConvergeOne

Rinchem is a chemical management solutions provider with plans to grow by 14-19 sites over the next few years. One of its biggest challenges is gaining the stability needed so that it can provide a reliable network and ensure the availability of all services. With ConvergeOne’s guidance, Rinchem has taken a methodical approach to cloud migration that has allowed it to get to the next generation of technology while having business continuity in place at all times.

“There are vendors and there are partners, and ConvergeOne is certainly a partner. We have cutting-edge technology. We have good, reliable solutions. They’ve really helped take us to the next level,” said Vickie Urias, Director of IT Operations and Corporate PMO, Rinchem.

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A Modern-Day Revolution: How AI Could Transform Healthcare

Posted on July 26, 2022 by Ben Prescott

This article originally appeared in VentureBeat.

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Why Should I Replace My IVR with an IVA?

Posted on July 19, 2022 by Kevin Mertz

“Why should I replace my IVR with an IVA?” I’m starting to hear that question a lot from companies that I work with on a regular basis, so I’d like to address the question more broadly.

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Make Lemonade from Supply Chain Lemons [Part 2]

Posted on July 12, 2022 by Sean Mathias

In part one of this blog series, I discussed how supply chain issues have given us the gift of “bonus” time. If you still have budget, but you can't get any hardware to run your typical project cycle, what are you to do? Here are some more efforts that will make a competitive difference to your business both today and for years to come.

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3 Key Considerations for Cyber Security in the Age of Cloud

Posted on July 7, 2022 by Chris Ripkey

This article originally appeared in Security Magazine.

The past two years have seen a drastic shift in the way we work, with many organizations having to quickly make the move from an office-based environment to a hybrid work environment. Now, with hybrid ways of working becoming standard, leaders are focusing on digitally transforming their businesses to adapt to and compete in the new normal. Yet in the rush to adjust, they can forget a foundational and business-critical issue – cyber security.

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