Healthcare providers need flexible, integrated technology designed to improve patient experience management throughout the entire care journey. Avaya solutions enable this by intelligently coordinating human resources, workflows, scheduling-EHR software, and communications technology.
Multimedia interactions, proactive communications, automation, and workforce management enable health organizations to improve care team coordination, patient safety, multi-location communications, and admission, discharge and registration processes. Delivering an integrated, digital communication approach across the entire health organization, Avaya enables providers to effectively meet measures of quality improvement and support the overall patient journey.
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Give patients in any location the most appropriate, convenient and cost-effective care by using telehealth video and proactive outreach. Provide remote access to specialists and care teams; monitor preventative, chronic, home, and end-of-life care plans; and reduce no shows and patient leakage.
Mobile communications, secure multi-media communications and automated workflows help intelligently coordinate care teams. Automatically route alerts to the right person at the right moment to improve response times and overall health outcomes.
Resource matching, omnichannel collaboration and automated administration ensure a more streamlined and engaging patient experience, improving appointment scheduling, procedure follow-ups and everything in-between. Advanced analytics enable providers to gain a full visualization of the patient journey across all channels and devices for better overall care.
HIPAA-compliant options, supported by an independent third-party audit, are available for Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow and Avaya Conversational Intelligence solutions, and for Avaya Managed Services premise-based solutions.