<img src="http://www.shrfbdg004.com/63997.png" style="display:none;">



Recent Posts

Creating the Connected City

Posted on December 24, 2019 by ConvergeOne

A northeastern city had developed an initiative to provide free, public WiFi in a downtown, outdoor area. The city had invested a great deal of money into revitalizing the area, and improving the wireless infrastructure was part of the mayor’s vision for creating a 21st century, connected city that would attract tech-savvy young professionals and leading conferences to the area. Municipal wireless would also add value for residents of the city, particularly lower-income residents who lacked access to internet in their homes.

Read More

Five Steps to Finding + Keeping the Right Customers

Posted on November 26, 2019 by ConvergeOne

In a previous blog post, we shared how organizations must move toward a customer-centric approach, with a focus on the customer journey as a strategic capability. How, specifically, can you do that? Here are five steps to follow to ensure you find and keep the right customers.

Read More

How CIOs Can Evolve IT for the Digital World

Posted on November 5, 2019 by ConvergeOne

Digital transformation is a requirement for businesses that wish to remain competitive, and the constant state of innovation is fundamentally transforming today’s enterprise network and data center infrastructures at a rapid pace. Consequently, IT today is very different from what it used to be a few years ago. IT must balance the following considerations on a daily basis:

Read More

How to be a Customer-Centric Organization

Posted on October 22, 2019 by ConvergeOne

In a previous post, we shared that organizations today need to live and breathe customer-centric values, where Sales, Marketing, Customer Service, and IT collaborate to give customers the best, most seamless experience. Today’s customers have endless options, which means they will not hesitate to move on to a competitor after suffering through a bad experience with a company. Creating a seamless and exceptional experience is the only way to build truly loyal customers who can grow into brand advocates.

Read More

The Customer Relationship Renaissance

Posted on September 10, 2019 by ConvergeOne

Who owns the customer relationship in your company or organization: Marketing, Customer Service, or IT? Fifteen years ago, the answer was clear: Customer Service, period. Over time, the answer has become murkier. Once customers began researching a product or service prior to purchase—a phenomenon Google coined the “Zero Moment of Truth”—a shift occurred. Marketing began to lay claim to the customer relationship. This was due, in large part, to the bevy of channels available to customers—such as browsers, apps, and social media—prior to communicating with a company. Fast forward to the present day and customers are empowered with even more resources to answer their own questions and conduct their own due diligence before contacting a company.

Read More

Ride the WAVES to Digital Transformation Success

Posted on August 27, 2019 by ConvergeOne

Digital transformation is a never-ending journey that requires organizations to continually update their technology to keep pace with innovation. This lends a sense of urgency to any technology upgrade, which means that organizations will oftentimes partner with solution providers who offer a quick fix and grandiose promises. The problem? The solutions are out-of-the-box rather than tailored to the specific needs of the organization. It’s a fact: Every organization is different and has its own specific requirements, so how could the same solution possibly be optimized to fit every organization’s needs?

Read More

Avoid Cloud Drift by Developing a Cloud Migration Strategy

Posted on July 2, 2019 by ConvergeOne

Most data centers host hundreds—if not thousands—of applications that run business- and mission-critical operations. As organizations consider moving to the cloud, they are faced with questions on how these applications will fit into their cloud strategy and how they can migrate their workloads to a cloud platform with the least risk and disruption to their business.

Read More

Is Your Network Setting You Apart or Holding You Back?

Posted on June 4, 2019 by ConvergeOne

As a business, the way that you connect and communicate both internally and with customers is key to your success. Providing a seamless user experience is often the first step to building the relationships that matter, which means that your business must be underpinned by a strong network that fosters the development of these connections.

Read More

Avaya ENGAGE 2019: Communications (and Businesses) are Evolving

Posted on January 31, 2019 by ConvergeOne

Last week, 14 ConvergeOne thought leaders traveled to Austin to participate in 27 sessions during Avaya ENGAGE 2019. Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today. For ConvergeOne, the excitement continued all the way to the event’s conclusion, as we were recognized as Avaya’s 2018 U.S. Service Partner of the Year.

Read More

Avaya Names ConvergeOne its 2018 U.S. Service Partner of the Year

Posted on January 30, 2019 by ConvergeOne

At Avaya ENGAGE 2019 in Austin, Texas, Avaya named ConvergeOne its 2018 U.S. Service Partner of the Year — making this the third consecutive year that ConvergeOne has received this honor. Avaya continually honors ConvergeOne because it recognizes ConvergeOne’s growth and innovation, dedication to Avaya, and unparalleled ability to deliver its solutions.

Read More