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As a business, the way that you connect and communicate both internally and with customers is key to your success. Providing a seamless user experience is often the first step to building the relationships that matter, which means that your business must be underpinned by a strong network that fosters the development of these connections.

Last week, 14 ConvergeOne thought leaders traveled to Austin to participate in 27 sessions during Avaya ENGAGE 2019. Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today. For ConvergeOne, the excitement continued all the way to the event’s conclusion, as we were recognized as Avaya’s 2018 U.S. Service Partner of the Year.

At Avaya ENGAGE 2019 in Austin, Texas, Avaya named ConvergeOne its 2018 U.S. Service Partner of the Year — making this the third consecutive year that ConvergeOne has received this honor. Avaya continually honors ConvergeOne because it recognizes ConvergeOne’s growth and innovation, dedication to Avaya, and unparalleled ability to deliver its solutions.

With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders—who will be presenting at 27 sessions during the event—to get a sense of what we can expect. These are the primary themes that emerged.

ConvergeOne prides itself on providing an exceptional customer experience. We team with our customers to develop innovative solutions and deliver consistent services that propel them to the forefront of their industries and position them to be their customers’ champions. By doing so, we hope to become their trusted partner and advisor. One way of measuring whether or not we're succeeding in this effort is to calculate our Net Promoter Score (NPS).

Cisco recently recognized ConvergeOne as its Software Partner of the Year for US West at the Cisco Partner Summit 2018 in Las Vegas, Nevada. AOS, a ConvergeOne Company was also recognized as the Cisco Execution Excellence Regional Partner of the Year: Prairie States Operation. Cisco has continually awarded ConvergeOne for being a top partner to demonstrate innovation, business growth, alignment with Cisco’s strategic priorities, and commitment to Cisco and our customers.

Have you ever started an upgrade to your network only to find out that your licenses are too old? Has your IT maintenance contract ever lapsed, then when you try to add equipment back onto a contract, you learn that the manufacturer no longer supports the product? Are you left banging your head against your desk wondering why you weren’t aware of this before now, and now that it's too late?

When performing an IT upgrade, there's a variety of circumstances where you could find yourself left with an unsupported environment. That's why it's important to familiarize yourself with the correct terminology to ensure that you never lose coverage.

ConvergeOne is proud to congratulate Kathy Sobus, our Director of Customer Experience, who was recently included on CRN’s annual Women of the Channel listing which recognizes influential women leaders with extraordinary expertise and vision. This is Kathy's second consecutive year on this prestigious list.

Here's why Kathy is a Customer Experience Rock Star!

Kathy's passion lies in helping customers enhance their contact centers to more effectively respond to ever-changing needs. As an expert in her field, Kathy regularly develops and shares thought leadership and strategy, and is a staple at industry tradeshow and events. Kathy has been awarded thirteen patents, mainly in the area of identifying, routing, and reporting on events that happen within a business. She has also held roles that included global contact center lead, contact center strategist, and inventor.

We sat down with Kathy and asked her to share a few insights from her journey in customer experience so far. Here's what she had to say.