Blog

Cisco recently recognized ConvergeOne as its Software Partner of the Year for US West at the Cisco Partner Summit 2018 in Las Vegas, Nevada. AOS, a ConvergeOne Company was also recognized as the Cisco Execution Excellence Regional Partner of the Year: Prairie States Operation. Cisco has continually awarded ConvergeOne for being a top partner to demonstrate innovation, business growth, alignment with Cisco’s strategic priorities, and commitment to Cisco and our customers.

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Have you ever started an upgrade to your network only to find out that your licenses are too old? Has your IT maintenance contract ever lapsed, then when you try to add equipment back onto a contract, you learn that the manufacturer no longer supports the product? Are you left banging your head against your desk wondering why you weren’t aware of this before now, and now that it's too late?

When performing an IT upgrade, there's a variety of circumstances where you could find yourself left with an unsupported environment. That's why it's important to familiarize yourself with the correct terminology to ensure that you never lose coverage.

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ConvergeOne is proud to congratulate Kathy Sobus, our Director of Customer Experience, who was recently included on CRN’s annual Women of the Channel listing which recognizes influential women leaders with extraordinary expertise and vision. This is Kathy's second consecutive year on this prestigious list.

Here's why Kathy is a Customer Experience Rock Star!

Kathy's passion lies in helping customers enhance their contact centers to more effectively respond to ever-changing needs. As an expert in her field, Kathy regularly develops and shares thought leadership and strategy, and is a staple at industry tradeshow and events. Kathy has been awarded thirteen patents, mainly in the area of identifying, routing, and reporting on events that happen within a business. She has also held roles that included global contact center lead, contact center strategist, and inventor.

We sat down with Kathy and asked her to share a few insights from her journey in customer experience so far. Here's what she had to say.

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