<img src="http://www.shrfbdg004.com/63997.png" style="display:none;">

Rox Burkey


 

Recent Posts

Putting an Airline’s Customer Experience to the Test

Posted on February 12, 2019 by Rox Burkey

As a customer experience professional, I find myself more attuned to experiences I receive as a consumer. One of my favorite stories, which occurred to me and 200 of my now-closest friends, involves airline travel. Traveling today can be filled with a number of pitfalls: everything from weather, overbooking issues, and poor communications to outdated tools left in the hands of inexperienced gate agents. My experience unfortunately brought all of these elements together for the perfect storm in passenger delay.

Read More