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In the first part of this blog series, we shared the importance of taking a step back and ensuring that your cybersecurity program addresses the basics before moving forward with “shiny new objects” like advanced analytics and machine learning. In this part, we will share some tips to help you build that strong foundation for your cybersecurity program.

Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment.

As a customer experience professional, I find myself more attuned to experiences I receive as a consumer. One of my favorite stories, which occurred to me and 200 of my now-closest friends, involves airline travel. Traveling today can be filled with a number of pitfalls: everything from weather, overbooking issues, and poor communications to outdated tools left in the hands of inexperienced gate agents. My experience unfortunately brought all of these elements together for the perfect storm in passenger delay.

Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment.

In recent years, consumers have increased their engagement with video. HubSpot found that the average user watches 1.5 hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic. The bottom line is that your customers, prospects, and employees are spending a great deal of time interacting with video. This presents you with an opportunity to meet them where they’re already at and delight them with a multitude of video experiences.

Video has the potential to become a prominent tool for your business. Below are four ways you can use video to bolster your business – and they may not be what you’d expect.

Last week, 14 ConvergeOne thought leaders traveled to Austin to participate in 27 sessions during Avaya ENGAGE 2019. Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today. For ConvergeOne, the excitement continued all the way to the event’s conclusion, as we were recognized as Avaya’s 2018 U.S. Service Partner of the Year.

At Avaya ENGAGE 2019 in Austin, Texas, Avaya named ConvergeOne its 2018 U.S. Service Partner of the Year — making this the third consecutive year that ConvergeOne has received this honor. Avaya continually honors ConvergeOne because it recognizes ConvergeOne’s growth and innovation, dedication to Avaya, and unparalleled ability to deliver its solutions.

If you aren't doing the cybersecurity basics, then it’s time to take a step back.

Hyper-converged infrastructure is one of the fastest-growing trends taking over data centers today. Many organizations have either already moved or heavily considering moving to this architecture. So, what’s the big deal about hyper-converged infrastructure? Let’s begin with an explanation of the traditional data center design and what differentiates hyper-converged infrastructure from it.

In the first part of this blog series, we explored the reasons why many companies are slow to adopt artificial intelligence. We also discussed how the contact center can be a natural place to consider an augmented intelligence/augmented experience deployment, which can serve as a precursor to artificial intelligence or stand on its own. In this post, we will look at AI in action to discover how it can help transform enterprises.