Maximize Your Intelligent Cloud Journey to Achieve True Digital Transformation

Posted on April 27, 2021 by Craig Chumley

As companies look to modernize their IT systems to compete in today’s digital world, cloud is the vehicle of choice to accelerate digital transformation. Just a few years ago, there was an idea that just getting to the cloud would provide all the answers, and we observed a hastened rush to the cloud that didn’t always prove out. The takeaway is that organizations should be taking the time to develop a comprehensive cloud strategy that addresses their specific business needs and ensures they are receiving the greatest possible value from their cloud investments.

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The Winning Combination for Customer Care Success

Posted on April 20, 2021 by Kathy Sobus

Harvard Business Review published an article on “Reinventing Customer Service,” and I believe they—and one of our customers—are onto something.

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Post-Pandemic Data Center Strategy

Posted on April 13, 2021 by Jeff Ehrenhart

I consult with companies from many markets that are scattered across the United States, and most of them had to pivot last year when the COVID pandemic hit. Scrambling for answers for a remote workforce, some were better prepared than others. Almost universally, they took budgets they had for things like data center and sank those funds into remote workforce initiatives. With the change in our work standards, we must define what our new “normal” is and determine what investments we should make in the core, edge, and cloud.

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Distributing Network Services with Hybrid Cloud for a Service-Oriented Architecture

Posted on April 6, 2021 by Brian Bradley

The Cisco Meraki MX and Z3 have the native ability via presets to do Meraki AutoVPN or AWS/Azure-native IPSec VPN. Both your existing facilities and Public Cloud presence can also host and accept IPSec. AWS Cloud Hub or Azure vHub can host and accept and function as—you guessed it—an IPSec Hub.

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Contact Center Attribute Matching vs. Skills-Based Routing

Posted on March 30, 2021 by David Lover

When we think about the world of Contact Centers, the concept we’re describing is the ability to get someone’s request for something routed to the best person to handle that request. That “something” started out as phone calls, made by someone calling into a group of people (known as agents) who could answer that phone call and help the caller with their request.

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What are AWS Data Lakes?

Posted on March 23, 2021 by Martin Townend

On a global scale, there are about 2.5 quintillion bytes of data created each day. The data grows exponentially by ten times every five years, and as the data being created continues to grow, the need to store, clean, process, and analyze the data is becoming a growing concern for many organizations. We are now storing and analyzing data in a different class beyond CRM and ERP systems, and our data includes more social media, web analytics, and IoT data from various devices, as well as machine-generated log data.

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One Step Ahead: Fraud, COVID, and the Contact Center

Posted on March 16, 2021 by Kathy Sobus + LumenVox

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and LumenVox.

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Active Exploitation of Vulnerabilities in Microsoft Exchange Server + Mitigation Guidance (CodeName: Hafnium)

Posted on March 11, 2021 by Joe Vigorito

Current Status of Hafnium

Coming on the heels of the still evolving SolarWinds data breach, it is now verified that four previously unknown or "zero-day" vulnerabilities in Microsoft Exchange Server are being used in widespread attacks against thousands of organizations, with many more potentially affected, according to security researchers.

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We Can’t Go Back to Normal—and We Shouldn’t

Posted on March 9, 2021 by Bob Kent

We cannot go back to normal, and even if we could, we shouldn’t. Why? The normal we knew was not sustainable. Too huge of a carbon footprint, too slow to meet the demands of the “fast fashion” economy, too stressful for associates, and too high of a cost to support.

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Introducing the ConvergeOne Tech Exchange Podcast

Posted on March 4, 2021 by Bret Lathrop + Kathy Sobus

We're excited to introduce the ConvergeOne Tech Exchange, a podcast series that connects the technology community with top-of-mind insights that you can put into action. ConvergeOne believes that leveraging technology to connect people with purpose is vital to achieve business outcomes.

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