Why Are We Making Information Security So Hard?

I often hear from folks that in general, small and medium-sized businesses lack a strategy and proper controls, but the big guys have it covered. Well, it might surprise you to learn that 30% of large enterprises state they still lack an overall information security strategy – and we’re talking huge, $25+ billion companies. Overall, 44% of enterprises report they lack a fundamental strategy. I’ll tell you from experience that most companies overestimate their cyber readiness, which means that the real numbers are likely much, much higher than the reported ones.

Healthcare mergers and acquisitions are forcing providers to develop cohesive approaches to managing the patient journey. Attention is increasingly being given to ways in which seamless access to information for both patients and providers can be accommodated for the purpose of streamlining patient access services and care delivery processes. As the consolidation trend continues (healthcare M&A was at a record level in 2017 and continued through 2018), the need to establish highly effective patient/provider communication services is increasingly important – especially when you consider the amount of money that is lost due to communication inefficiencies.

Today, almost all contact centers use some type of call automation to lower costs, mostly in the form of an Interactive Voice Response (IVR) system. This has not been terribly effective in automating much, and when it attempts to automate workflows, it often is at the cost of customer satisfaction. Most contact centers are stuck in an old paradigm for automation, but new tools are maturing. Approaches are available now that can dramatically improve your bottom line, while raising your customer loyalty and satisfaction.

As a business, the way that you connect and communicate both internally and with customers is key to your success. Providing a seamless user experience is often the first step to building the relationships that matter, which means that your business must be underpinned by a strong network that fosters the development of these connections.

In part one of this blog series, we explored the reasons why customer experience and the role of the Chief Marketing Officer are evolving. We'll now explore how you can respond to these changes.

Information: it's key to improving both the customer experience and marketing efforts. While the customer seemingly holds the advantage with access to information, companies are hyper-engaged in the process of monitoring, researching, and responding. The ability to leverage data enables marketing to get ahead of opportunities. The vast amount of data available today enables companies to understand and communicate with their customers more precisely and in more ways than ever before.

Recently, I have been talking to many customers about data center resiliency as part of ConvergeOne’s Data Center Foundation Workshops. Before beginning an implementation, it’s important to know where customers are at, so I start by asking them if they would be able to recover from a data center failure in their current state.

This blog is kicking off a series on a topic that many of you likely think about quite often: Why is it so hard to protect your organization’s information? This is a fair question, and one I’ve thought about often. To understand the answer, we’ll need to peel back a few layers and understand the root challenge.

The stakes are high in engineering. You are tasked with driving innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures, and test your design – all before you can begin product development. Further, you must do it all efficiently and cost effectively.

The position of healthcare providers and their interactions with patients throughout the patient care journey are evolving rapidly. Technology-savvy consumers accustomed to self-service and digital interactions expect healthcare providers to supply easily accessible, interactive patient services 24/7/365. The increasingly complex healthcare provider landscape is compounding the problem as medical facilities look for new ways to attract and support patients and to drive efficiencies and revenue in areas such as patient scheduling, referrals, wellness management, and payments.

In today’s competitive business environment, you have to get creative to turn challenges and obstacles into opportunities. Every business wants to take advantage of the latest and greatest technologies, but doing so can quickly become exorbitantly expensive. With ConvergeOne, now you can utilize high-quality equipment and meet stringent budgets by choosing from hundreds of popular products that have been refurbished to original manufacturer specifications.