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A Roadmap for Getting AI into Your Organization [Part 1]

Posted on January 10, 2019 by Kathy Sobus

If you use Siri on your mobile device or Alexa or Google at home, you know that artificial intelligence (AI) is a fast-growing component of the consumer world. Six billion devices are going to begin proactively asking for support in the near future, according to Gartner. Voice-enabled AI applications like these and others are making life more convenient for millions of people around the world.

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ConvergeOne Thought Leaders Share What You Can Expect at Avaya ENGAGE 2019

Posted on January 8, 2019 by ConvergeOne

With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders—who will be presenting at 27 sessions during the event—to get a sense of what we can expect. These are the primary themes that emerged.

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ConvergeOne's Net Promoter Score Enters "Excellent" Status at 70

Posted on January 3, 2019 by ConvergeOne

ConvergeOne prides itself on providing an exceptional customer experience. We team with our customers to develop innovative solutions and deliver consistent services that propel them to the forefront of their industries and position them to be their customers’ champions. By doing so, we hope to become their trusted partner and advisor. One way of measuring whether or not we're succeeding in this effort is to calculate our Net Promoter Score (NPS).

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Traditional or Converged: Which Architecture is the Right Fit for Your Business?

Posted on December 18, 2018 by Donovan Stewart

If you’re struggling to meet today’s demanding business requirements with your traditional compute architecture, it may be time to move to a converged architecture. Why? Let’s begin with a discussion of the high-level differences between traditional and converged architectures. We’ll then explore the pros and cons of each approach.

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Immediately Resolving Issues in a Complex Contact Center Environment

Posted on December 11, 2018 by Domenick Wissel

An automobile finance company has a Cisco contact center environment that services millions of customers. The internal IT staff has extensive experience in the manufacturing industry, but it remains hands-off with the company’s contact center and lacks the appropriate expertise to manage the Cisco environment.

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Best Practices for a Successful Collaboration Cloud Migration

Posted on December 6, 2018 by Bret Lathrop

While many organizations have begun to move Unified Communications (UC) and Contact Center (CC) applications to the cloud, their cloud journeys are nowhere near complete. Organizations in the midst of this transition would benefit from taking the time to build a smarter path to the cloud by developing a comprehensive cloud strategy that addresses their specific business needs. There is no doubt that the cloud is an incredible business enabler that helps organizations realize a broad range of benefits, including:

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Match Evolving Expectations With An Evolving Customer Experience

Posted on December 4, 2018 by Kathy Sobus

Customer experience is perhaps the greatest source of competitive advantage available to your company. According to Forrester, companies with superior customer experience grow revenue more than three times faster than companies with inferior customer experience. Greater customer loyalty also abounds, as these satisfied customers will stay with you longer, spend more with you, and recommend you to others.

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The Business Case for Active/Active Data Centers

Posted on November 27, 2018 by Eric Jansta

The discussion around active/active data centers can dovetail into a great number of conversations, from business processes to facilities management. Before engaging in such conversations, it’s important that you begin with an understanding of the business requirements that necessitate the implementation of active/active data centers so that you can determine if such an approach will align with your data center and overall business strategies.

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Cisco Recognizes ConvergeOne as Software Partner of the Year

Posted on November 26, 2018 by ConvergeOne

Cisco recently recognized ConvergeOne as its Software Partner of the Year for US West at the Cisco Partner Summit 2018 in Las Vegas, Nevada. AOS, a ConvergeOne Company was also recognized as the Cisco Execution Excellence Regional Partner of the Year: Prairie States Operation. Cisco has continually awarded ConvergeOne for being a top partner to demonstrate innovation, business growth, alignment with Cisco’s strategic priorities, and commitment to Cisco and our customers.

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Addressing Top Business Priorities for the New Year

Posted on November 15, 2018 by John Norton

The new year is quickly approaching, so there is no better time than now to determine your top business priorities for 2019. Need some help determining what these priorities should be? When a previous year’s Computerworld Tech Forecast survey asked IT executives about their upcoming priorities, the respondents’ top priorities included “improving employee productivity/efficiency” (47%), “improving customer satisfaction/experience” (46%), and “containing costs” (44%). These are all important priorities that will greatly impact the success your business finds in the coming year. However, a difficult question emerges: What steps can your business take to fulfill all of these top priorities?

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