Prepare and Create Data to Support Customer Self-Service

Preparing and creating as much data as you can will help you build for the future and support more self-service efforts.

In early 2020, the way we work drastically changed. Most of us weren't ready for it, and most—if not all of us—had to evolve the way we:

According to recent Gartner reports, an estimated 85% of artificial intelligence (AI) projects will fail through the year 2022. This estimation is likely to cast some doubt on the realm of artificial intelligence and its ability to deliver value. However, the reason that so many AI projects fail is not due to the AI processes themselves, but rather the lack of strong data governance, collaboration, and problem definition. Organizations that successfully leverage AI typically start their design with the goal of AI in mind. This approach allows organizations to work backwards, guiding them through the foundational components that help contribute to the end goal.

Huntington Beach Union High School District is comprised of high school students in the 9-12 grade range across three cities. Prior to the pandemic, the school district had issued students their own learning devices, but the students were the only ones poised for mobility. Teachers and administrators had fixed learning devices that anchored them to their classrooms. When the pandemic hit, the school district did not have the infrastructure in place to support remote learning.

As we move deeper into the Hybrid Work environment, it is key that you focus on a zero-trust model in your organization. You’re probably thinking, “Why should we be focusing on this?” Because security is about keeping assets out of the hands of attackers. This used to be straight forward, because you could just put a perimeter around your corporate networks, but now with Wi-Fi, remote working, and cloud services, assets are no longer in the physical network.

This article originally appeared in CIO Dive.

Virtual assistants can offer an incredible amount of help to your customer care organization. Before we jump into that, let’s start by focusing on what a Virtual Assistant is—or better yet, an Intelligent Virtual Assistant.

Several years ago, companies rushed to move their data to the cloud simply for the sake of being in the cloud. But adopting a cloud strategy should not be taken lightly. It’s a journey that requires a methodical approach, deep domain knowledge, top-notch security and a trusted partner. Along that road, you’ll find greater scalability, resiliency, agility and innovation.

ConvergeOne prides itself on providing exceptional experiences and creating value for our customers. We strive to form true partnerships, teaming with our customers to develop progressive solutions that connect people with purpose. One way of determining if we're succeeding in this effort is to calculate our Net Promoter Score (NPS).

Global cyberattacks are becoming more widespread. The onslaught of online assaults we’ve seen five months into the year has made putting adequate measures in place to keep organization's critical information secure that much more critical. Harvard Business Review has stated that the "conflict in Ukraine presents perhaps the most acute cyber risk U.S. and western corporations have ever faced." Accelerated cyberattacks are already underway directed at Ukraine and may expand to nation-states providing support to Ukraine, including the United States.