Home Office Network Setup for the Remote Employee

Posted on July 16, 2020 by Matthew Weber

The remote workforce is now more prominent than ever, and companies are looking for the best long-term or even permanent solutions for a work-from-home model that meets the needs of the business. With video conferencing becoming more widely used by businesses, the ability to prioritize voice and video over the home internet connection can really add stability and improved experience to video and voice calls. The good news is that permanent home offices can now be treated in the same way a satellite office has been traditionally configured with an SD-WAN solution.

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The CISO's Perspective: Eight Lessons Learned From COVID-19

Posted on July 14, 2020 by Joe Vigorito

Given the already-expanded attack surface, in my estimation it is never too early to look at lessons learned from the pandemic—and there certainly isn’t a shortage of teachable moments, right from the top down. Here are eight lessons for Directors of Security and CISOs whose organizations and livelihoods have been imperiled by the pandemic.

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Defining Structured, Semi-Structured, and Unstructured Data

Posted on July 9, 2020 by Patrick Holden

In my last blog post, I explained the value of unstructured data. In this post, I'd like to define structured and semi-structured data to further explain the meaning of unstructured data.

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A CISO’s Six Steps to Securing an Excellent Customer Experience [Part 2]

Posted on July 7, 2020 by ConvergeOne

In the last blog post in this series, we explored the first three steps to delivering an excellent and secure customer experience: starting with a CISO, involving senior leadership, and adopting a risk-based approach. In this blog post, we’ll pick up where we left off and explore the final three steps.

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The Current + Future States of Financial Services Contact Centers

Posted on June 30, 2020 by ConvergeOne + Avaya

In financial services, credit union and regional bank contact centers face challenges as they adapt to changes in technology coincident with rising customer service expectations. Customer behavior is continuing to drive this change. It can be overwhelming to consider how all customer contact departments need to evolve to care for this exponential rise in expectations. ConvergeOne and Avaya partnered with CatalystMR to conduct a study to:

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Six Steps to A Vibrant Remote Workforce [Part 2]

Posted on June 23, 2020 by Tim Femister

When employees were first sent to work from home, organizations scrambled to provide work-from-home software, devices, and infrastructure. As we transition to a new normal, it’s now important to reevaluate the initial infrastructure laid to support remote workers against a lasting, best-practice architecture. In the last entry, I shared the first three pillars for a thriving remote workforce. Let’s now explore the final three pillars.

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Agile CX: Helping a Leading BPO Deliver Future-Proof Experiences

Posted on June 18, 2020 by ConvergeOne + Avaya

Everise is an award-winning experience company with over 12,000 global agents, servicing over 20 languages, delivering CX transformation to enterprises from the Fortune 500, to the world’s most beloved unicorns, to high growth tech startups.

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Is it Time to Fail Fast or Time to Plan?

Posted on June 16, 2020 by Kathy Sobus

Pandemic this, COVID that… enough already, right? The situation was supposed to be temporary, but is it really? Many organizations I’m working with now are in a planning phase, and they aren’t planning for everyone to return to the office.

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The CISO’s Perspective on COVID-19

Posted on June 11, 2020 by Joe Vigorito

There is an old saying: “Make your first crisis not be a real one.” Never has that been more apropos than during the past few months, with the COVID-19 (coronavirus) lockdown and shelter-in-place restrictions that most Americans have lived under. Now, we have lived in crisis situations before, and COVID-19 is not going to be our last or only pandemic, but it has been unique because of its universal impact, with almost no one spared; its duration; and the tidal wave of change it has brought about in the way we conduct work, socialize, access information, participate in the political process, and protect ourselves both physically and virtually.

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Secure Mobile App Connectivity for Remote Workers

Posted on June 9, 2020 by Brian Bradley

Business travelers and those who have traditionally worked from home have enjoyed the evolution of connecting via mobile apps for a while now. For some though, recent events may have just introduced them to the possibility of doing so. Let's take a closer look at some of these service types, and review ways to incorporate additional layers of security while connecting your newly remote corporate users to them.

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