Salelytics Thrives as a Standalone BPO Provider Backed by C1CX

Posted by ConvergeOne on Nov 2, 2021 10:00:00 AM

Salelytics is a leading provider of inside sales and multi-channel communication, with 30+ years of experience, 1,500 employees across 5 offices, and 70 Fortune 100 clients. Salelytics turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.

The Salelytics team sought guidance as it transitioned into a standalone BPO. “Our parent company was very busy doing its own strategic initiatives,” said Scott R. Krueger, Chief Operating Officer, Salelytics. “Our team’s expertise is in pockets. We did our own application development around CRM and the telephony platform, but we lacked expertise in information security, networking, and data hosting – that was all supplied to us by our parent company.”

Salelytics services over 10 million customer interactions per year. This created a very high-stakes transition with an aggressive timeline. Walking into this new chapter, the Salelytics team had an idea of the business areas it needed support in, but it was not aware of all the back-end details that go into keeping the organization up and running. “We didn’t know what we didn’t know. There were a lot of things that were just provided to us by our parent company, and I don’t think we had an awareness of all the things that we needed to do to stand up our own infrastructure,” said Krueger.

The leaders at Salelytics worked with ConvergeOne’s experts and advisors to create a blended solution that allows Salelytics to balance in-house and outsourced expertise and resources.

“We were looking for a true partner, not just a vendor—someone who we could lean on to give us guidance and hold our hand in the process. We were starting fresh in a lot of areas with not a lot of expertise on staff,” said Krueger.

Salelytics C1CX Case Study - Read Now

Discover how ConvergeOne helped Salelytics smoothly continue operations without feeling any gaps in its experience during the transition off its parent company’s platform. Read the full Customer Success Story now.

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Topics: Cloud, Customer Experience, Cloud Infrastructure