Make it Personal with C1 Conversations

Posted on January 27, 2022 by ConvergeOne

This article originally appeared in Security Magazine.

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Building the Right Path to Cloud

Posted on January 18, 2022 by ConvergeOne

While many organizations have begun their cloud journeys, most are nowhere near complete. No matter where you happen to be in your cloud journey, it is important that you set priorities and identify optimal outcomes before advancing any further. By taking the time to develop—or refine—a comprehensive cloud strategy that addresses your specific business needs, you will ensure that you are receiving the greatest possible value from your cloud investment.

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How Cloud Adoption Transforms the Business

Posted on January 4, 2022 by ConvergeOne

Most organizations are either just starting out on their cloud journey or are already well on their way. It’s no longer really an option for organizations to embrace cloud, as CEOs and boardroom executives have said that digital transformation is one of their top three priorities. At the same time, adopting cloud entails change, and change sometimes causes resistance, along with risk and fear of the unknown. Change is also a disruptor, and in the context of cloud, it’s the biggest business disruptor.

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Establishing a New IT Department for Alliance Residential Company

Posted on December 14, 2021 by ConvergeOne

Alliance Residential Company, one of the largest multifamily housing real estate developers in the United States, needed to rebuild many of its internal corporate support departments, including the IT department, after its sale of its management division.

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What’s All This Fuss About Composability?

Posted on December 7, 2021 by Kevin Mertz

Believe it or not, composable architecture is a concept that’s been around for a while. There are many articles dating back to 1998 (and possibly beyond) which touch on the merits of taking this approach to designing a reliable and secure network. However, it has become all the rage in recent times due to the unpredictability brought by COVID as well as Gartner’s recommendation that organizations strive for composability. The purpose of this blog post is to help folks understand why this is important and how it relates specifically to customer experience.

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Data Center Operations: What Keeps You Up At Night?

Posted on November 30, 2021 by Tony Ocampo

Every time I meet with a customer, there are always several data center concerns that weigh heavily on their minds. For many, it’s the fear that a bad actor that will destroy, steal, or compromise data. Others worry about enduring a site failure that takes down the data center and having to failover to an alternate site, with the hope that everything shifts without a hitch while under a lot of stress. Many wonder if they can recover data in a real-time human error event. Others have a simpler question: Will my systems perform to the demands of the business?

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Salelytics Thrives as a Standalone BPO Provider Backed by C1CX

Posted on November 2, 2021 by ConvergeOne

Salelytics is a leading provider of inside sales and multi-channel communication, with 30+ years of experience, 1,500 employees across 5 offices, and 70 Fortune 100 clients. Salelytics turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.

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Service Delivery for Your Entire IT Infrastructure

Posted on October 12, 2021 by ConvergeOne

Maintaining an optimized, healthy, and modern IT infrastructure is crucial for the survival of any business. ConvergeOne Managed Services, powered by OnGuard, allows IT staff to rest easy knowing that a highly-skilled team of engineers leveraging an industry-leading management platform are watching over their customer’s environment. OnGuard has been developed by ConvergeOne from real-world engineering insights and decades of experience managing client infrastructures.

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Five Items to Consider for Modernization

Posted on August 17, 2021 by Kathy Sobus

Modernization: The concept isn’t new, but the form factor may be. This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization has taken many shapes over the past 20 years because of the technologies that are available at any given time.

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Allscripts Improves Call Quality, ServiceNow Connection, and Innovation with PureCloud

Posted on August 3, 2021 by ConvergeOne

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration.

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