Service Delivery for Your Entire IT Infrastructure

Maintaining an optimized, healthy, and modern IT infrastructure is crucial for the survival of any business. ConvergeOne Managed Services, powered by OnGuard, allows IT staff to rest easy knowing that a highly-skilled team of engineers leveraging an industry-leading management platform are watching over their customer’s environment. OnGuard has been developed by ConvergeOne from real-world engineering insights and decades of experience managing client infrastructures.

Modernization: The concept isn’t new, but the form factor may be. This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization has taken many shapes over the past 20 years because of the technologies that are available at any given time.

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration.

With public cloud adoption becoming the way of life for the increasing number of organizations looking to solve business challenges with remote working, questions about its security implications are inevitable. However, security has many different meanings and challenges in the public cloud with native solutions.

Over the years, we have seen a shift from the concept of traditional IT, where a relational database was used for everything, to the public cloud. As the rate of generation and the demand for data continues to grow at an exponential rate, many businesses now face the challenge of not knowing how to cope with the rapid changes while having so much data at their disposal. Users that once dealt with Gigabytes (GBs) of data find themselves now having to learn how to work with Petabytes (PBs). This goes to show that in order for businesses to continue to excel, they need to remain proactive and evolve along with the ever-changing world of technology.

Since its launch in 2010, Microsoft Azure has gained popularity and trust with customers on a global scale. Azure is a public cloud offering that provides solutions for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). However, as with any cloud provider, there are concerns around security and breach issues (i.e., how safe is my data?), as the solutions are hosted in a cloud service provider (CSP) data center.

The AWS Well-Architected Framework is used by Cloud Architects to plan, migrate, transform, and operate their workloads on AWS. Migrating your applications and servers from Data Centers into the AWS Cloud requires a specific approach and is different for all clients. But thanks to the AWS Well-Architected Framework, here at ConvergeOne we have the necessary tools and knowledge to access your applications/servers’ environments and design solutions that use the Five Pillars of the AWS Well-Architected Framework. These five pillars should not only be used for cloud migrations. They are crucial points of consideration when designing in the cloud, applications, and even physical Data Centers. Below is a break down of the five pillars and some of the key important points to consider when migrating to the AWS Cloud:

Since the shift from the concept of traditional IT to the public cloud, there have been many new security services and cloud-native tools being implemented across all vertical industries to protect and govern the customer cloud environment. Cloud computing is evolving at an ever-increasing rate of change, but regulations and technology have not been keeping the same pace. Businesses trust the AWS cloud to secure their infrastructure so they can grow and evolve by accelerating innovation.

Recently, I was asked to speak about Public Cloud Services, and specifically, CPaaS (Communication Platform as a Service) during a training call. It was actually really good timing, because this has been a hot topic with vendors, partners, and customers. In those discussions, I find that there’s a lot of misconceptions about what CPaaS actually is. As mentioned, CPaaS stands for Communication Platform as a Service, but even that term can mislead you into thinking that it’s a much broader and more inclusive thing than it actually is.

As companies look to modernize their IT systems to compete in today’s digital world, cloud is the vehicle of choice to accelerate digital transformation. Just a few years ago, there was an idea that just getting to the cloud would provide all the answers, and we observed a hastened rush to the cloud that didn’t always prove out. The takeaway is that organizations should be taking the time to develop a comprehensive cloud strategy that addresses their specific business needs and ensures they are receiving the greatest possible value from their cloud investments.