While many organizations have begun to move Unified Communications (UC) and Contact Center (CC) applications to the cloud, their cloud journeys are nowhere near complete. Organizations in the midst of this transition would benefit from taking the time to build a smarter path to the cloud by developing a comprehensive cloud strategy that addresses their specific business needs. There is no doubt that the cloud is an incredible business enabler that helps organizations realize a broad range of benefits, including:
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The new year is quickly approaching, so there is no better time than now to determine your top business priorities for 2019. Need some help determining what these priorities should be? When a previous year’s Computerworld Tech Forecast survey asked IT executives about their upcoming priorities, the respondents’ top priorities included “improving employee productivity/efficiency” (47%), “improving customer satisfaction/experience” (46%), and “containing costs” (44%). These are all important priorities that will greatly impact the success your business finds in the coming year. However, a difficult question emerges: What steps can your business take to fulfill all of these top priorities?
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Technology and customer service go hand-in-hand. Without the right technology, you lack the ability to effectively connect with customers and track those interactions. When your employees are spending a significant amount of time on the phone dealing with customer complaints about your phones systems, you have an issue that demands quick resolution.
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So much of what we hear about the cloud makes it sound like a mythical place where everything connects and works together with ease. Those of us in charge of facilitating these outcomes know that the reality is very different. The cloud can bring many benefits to your business, but success is not guaranteed if you neglect to create and execute upon a strategic plan. These five steps are a great starting point for setting your business up for success in the cloud.
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As we watched the successful launch of SpaceX Falcon Heavy, it struck us how fast technology was advancing. Think about it: Launching a 230 foot rocket with 27 engines. The boosters separate and nail a side by side landing back at the Cape. The coup d’état was sending Elon Musk’s Tesla on the way to Mars. That was unthinkable just a couple of years ago!
Believe it or not, our collaboration tools are evolving at warp speed too. The traditional PBX has rapidly evolved into an open architecture development platform that has the capability to radically improve the efficiencies of current workflows. Your company’s needs still drive solutions that include multiple vendors, and very likely a mix of cloud, hybrid cloud and on-prem solutions.
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Last week, our team of cloud experts came together for a webinar to introduce the exciting new ConvergeOne Cloud Experience (C1CX). A secure, scalable, and comprehensive collaboration solution, C1CX spans Unified Communications (UC) and Contact Centers (CC), with a host of software applications, expert integration, and professional services.
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For many businesses, the perceived cost of new technology—versus continuing to use or migrating existing technology—is a roadblock to the cloud.
In addition, they are concerned about the number of people required to support the cloud, and the cost associated with hiring and retaining those resources.
Do any of these concerns sound familiar?
- “We just put in a new voice and data system five years ago!”
- “We already have a lot of CapEx—we want OpEx and a way to grow faster.”
We recently completed a 14-city roadshow speaking with customers about cloud solutions and business drivers. We wanted to hear what the cloud means to today’s businesses and ensure that our portfolio addresses their needs.
Our team captured the insights, noting commonalities around the most pressing concerns and challenges IT professionals and business executives encounter when considering a move to the cloud. Here is what we learned.
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