What’s All This Fuss About Composability?

Posted on December 7, 2021 by Kevin Mertz

Believe it or not, composable architecture is a concept that’s been around for a while. There are many articles dating back to 1998 (and possibly beyond) which touch on the merits of taking this approach to designing a reliable and secure network. However, it has become all the rage in recent times due to the unpredictability brought by COVID as well as Gartner’s recommendation that organizations strive for composability. The purpose of this blog post is to help folks understand why this is important and how it relates specifically to customer experience.

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Data Center Operations: What Keeps You Up At Night?

Posted on November 30, 2021 by Tony Ocampo

Every time I meet with a customer, there are always several data center concerns that weigh heavily on their minds. For many, it’s the fear that a bad actor that will destroy, steal, or compromise data. Others worry about enduring a site failure that takes down the data center and having to failover to an alternate site, with the hope that everything shifts without a hitch while under a lot of stress. Many wonder if they can recover data in a real-time human error event. Others have a simpler question: Will my systems perform to the demands of the business?

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Salelytics Thrives as a Standalone BPO Provider Backed by C1CX

Posted on November 2, 2021 by ConvergeOne

Salelytics is a leading provider of inside sales and multi-channel communication, with 30+ years of experience, 1,500 employees across 5 offices, and 70 Fortune 100 clients. Salelytics turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.

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Service Delivery for Your Entire IT Infrastructure

Posted on October 12, 2021 by ConvergeOne

Maintaining an optimized, healthy, and modern IT infrastructure is crucial for the survival of any business. ConvergeOne Managed Services, powered by OnGuard, allows IT staff to rest easy knowing that a highly-skilled team of engineers leveraging an industry-leading management platform are watching over their customer’s environment. OnGuard has been developed by ConvergeOne from real-world engineering insights and decades of experience managing client infrastructures.

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Five Items to Consider for Modernization

Posted on August 17, 2021 by Kathy Sobus

Modernization: The concept isn’t new, but the form factor may be. This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization has taken many shapes over the past 20 years because of the technologies that are available at any given time.

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Allscripts Improves Call Quality, ServiceNow Connection, and Innovation with PureCloud

Posted on August 3, 2021 by ConvergeOne

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration.

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Identity + Access Management (IAM) Challenges in the Public Cloud

Posted on July 27, 2021 by ConvergeOne

With public cloud adoption becoming the way of life for the increasing number of organizations looking to solve business challenges with remote working, questions about its security implications are inevitable. However, security has many different meanings and challenges in the public cloud with native solutions.

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AWS (Amazon Web Services) Explained

Posted on July 6, 2021 by ConvergeOne

Over the years, we have seen a shift from the concept of traditional IT, where a relational database was used for everything, to the public cloud. As the rate of generation and the demand for data continues to grow at an exponential rate, many businesses now face the challenge of not knowing how to cope with the rapid changes while having so much data at their disposal. Users that once dealt with Gigabytes (GBs) of data find themselves now having to learn how to work with Petabytes (PBs). This goes to show that in order for businesses to continue to excel, they need to remain proactive and evolve along with the ever-changing world of technology.

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Securing Microsoft Azure Natively

Posted on June 22, 2021 by ConvergeOne

Since its launch in 2010, Microsoft Azure has gained popularity and trust with customers on a global scale. Azure is a public cloud offering that provides solutions for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). However, as with any cloud provider, there are concerns around security and breach issues (i.e., how safe is my data?), as the solutions are hosted in a cloud service provider (CSP) data center.

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Use the AWS Framework for Migration into AWS Cloud

Posted on June 8, 2021 by Joel Gray

The AWS Well-Architected Framework is used by Cloud Architects to plan, migrate, transform, and operate their workloads on AWS. Migrating your applications and servers from Data Centers into the AWS Cloud requires a specific approach and is different for all clients. But thanks to the AWS Well-Architected Framework, here at ConvergeOne we have the necessary tools and knowledge to access your applications/servers’ environments and design solutions that use the Five Pillars of the AWS Well-Architected Framework. These five pillars should not only be used for cloud migrations. They are crucial points of consideration when designing in the cloud, applications, and even physical Data Centers. Below is a break down of the five pillars and some of the key important points to consider when migrating to the AWS Cloud:

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