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Six Steps to A Vibrant Remote Workforce [Part 1]

Posted on June 4, 2020 by Tim Femister

Operating a remote workforce is no longer just a remote possibility. A work-from-home war is being quietly waged across many organizations throughout the country, as workers who were forced to quickly establish home office environments now wish to remain in their home rather than return to commuting to an office. This tipping point has deep and wide ramifications for organizations attempting to return to pre-COVID-19 productivity levels. 

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COVID-19’s Impact on Fraud in the Contact Center

Posted on May 28, 2020 by Kathy Sobus

As the world struggles with the fallout from COVID-19, all aspects of life are quickly changing. Millions of workers are now working from home or other remote locations outside of the normal security configurations of an office. Fraudsters are taking advantage of this disruption to actively steal information that they can monetize. In many cases, companies were not prepared to deal with a large work-from-home workforce, and when they transitioned their employees to remote environments, they mainly considered threats like phishing or cyberattacks.

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Best Practices for Securing Your Zoom Meetings

Posted on May 14, 2020 by ConvergeOne Collaboration Team

Zoom: Perception vs. Reality

Negative Press:

We have undoubtedly all heard the many reports questioning the security readiness of Zoom as of late. Are there impactful vulnerabilities, and is Zoom safe? We have even seen negative fallout due to some of the reported concerns. For example, the New York City school system has banned the use of Zoom as a direct result of the perceived security flaws within the Zoom platform. The problem is, much of what we are hearing is more about perception than reality, and the challenge is to sift through the facts versus fiction.

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How to Keep Your Network Secure When Working from Home

Posted on May 12, 2020 by Chris Ripkey

By now, you are in the midst of working from home and trying to define what the “new normal” looks like for you and your family. Reflecting on what that has looked like for me over the course of the past month, I noticed some details that raised my level of concern.

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H.323 vs. SIP: Which is Better for Enabling Remote Workers?

Posted on May 7, 2020 by David Lover

When it comes to planning for a remote and mobile workforce, a lot of companies are entering the second phase of their strategy, in which they are planning for a more permanent solution. The first phase was somewhere along the lines of, “This may not be the best approach, but we just need to get it done.” This included leveraging a lot of free temporary licenses, which typically had 30-90 day expiration dates, so they now need to figure out what’s next. At ConvergeOne, we’ve been having a lot of conversations about permanent solutions with customers. It might be because these customers think the “shelter in place” orders will be getting extended longer than first anticipated, but it might also be because people are seeing firsthand the value of enabling a remote, mobile workforce.

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How to Reduce Stress on Your Contact Center During and After COVID-19

Posted on May 5, 2020 by Kathy Sobus

What is that one question that you’re answering repeatedly, every day?

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Best Practices to Keep Your Web, Audio, and Video Conferencing Sessions Private and Secure

Posted on April 30, 2020 by Joe Vigorito + Vito Nozza

As the COVID-19 pandemic continues to compel people to work from home, countless companies are now holding daily meetings using web, audio, and video conferencing services from a variety of well-known providers. Though not the sole focus of our attention here, one that has received a significant amount of press is Zoom.

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Redefining Your Remote Workforce Network with Cloud

Posted on April 28, 2020 by Brian Bradley

As the “temporary” new normal sets in, some of our traditional methods of connecting users to resources have changed. Here are some ways that networks can adapt to best serve predominately remote workforces.

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Three Steps to Take When Adopting Video Collaboration Technologies

Posted on April 21, 2020 by Adam Born

One of my best friends turned 40 a few of weeks ago. He lives in Colorado, I live in Illinois, and both of our states have been under shelter-in-place orders for a while now. Going to see him was not an option. The bigger problem, however, was that our local friends were not going to be able to join him, either. Instead, his wife put together a surprise Zoom meeting, and we all joined together in singing “Happy Birthday” and sharing a few minutes of conversation and well-wishes, along with the now-customary, “Stay safe.”

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The Bad Guys Don’t Sleep

Posted on April 14, 2020 by Kathy Sobus

The “bad guys” don’t sleep.

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