One Step Ahead: Fraud, COVID, and the Contact Center

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and LumenVox.

Current Status of Hafnium

Coming on the heels of the still evolving SolarWinds data breach, it is now verified that four previously unknown or "zero-day" vulnerabilities in Microsoft Exchange Server are being used in widespread attacks against thousands of organizations, with many more potentially affected, according to security researchers.

In part one and part two of this blog series, we shared fourteen cybersecurity tips to prepare your organization for 2021. This blog post includes seven final tips to keep your organization safe in 2021.

This blog post was co-authored by Kathy Sobus (Senior Director, Customer Experience Strategy, ConvergeOne) and LumenVox.

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. How many of you have used Google? Apple? Facebook? Amazon? Within the last day? Did you know what you were agreeing to when you quickly scrolled down to the accept their terms of service boxes? How about when you accept the numerous cookies that pop up on seemingly every website that you visit? Do you know what these “accept” actions have given companies permission to do?

In the previous installment of this blog series, we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks.

Organizations today have a multi-cloud presence. By that, I mean that on-premises data centers are no longer the standard in IT. Businesses require application mobility to meet the ever-increasing demand for data and information at light speeds, and thus it is very typical for an organization to have several deployments of multi-cloud data centers to fit these demands and needs. Software as a Service, Infrastructure as a Service, Unified Communications as a Service, Edge, and IoT Computing are just a few of the potential multi-cloud deployments, on top of the on-premises and co-located data centers in different regions and geo-locations. 

2020 has been a groundbreaking year on many fronts. Unfortunately, the majority of them have not been good ones. On October 28, 2020, the FBI, HHS, and CISA jointly reported on an imminent threat to healthcare organizations (the Health and Public Health Sector) surrounding the Ryuk variant of ransomware and other malware most recently seen accompanying it. “We are experiencing the most significant cybersecurity threat we’ve ever seen in the United States,” said Charles Carmakal, Chief Technical Officer of the cybersecurity firm Mandiant, in a statement.

The Healthcare sector (often known as Healthcare and Public Health, or HPH) is currently under an all-out cyber-attack, again focused on hospitals and ransomware gangs of cybercriminals.

Campus Security

We ask our educators to do a lot. The threat of school violence on campus and from remote sources has district decision-makers needing answers. Risks need to be identified, with consideration given to protecting the student wherever they are. Security needs to be conducted in a way that doesn’t feel like a prison. What’s more, innovation with physical security provide new feature sets only possible on IP networks ⏤ meaning that IT teams now have partial or new responsibility for physical security. ConvergeOne coordinates a mix of digital applications to shield against/respond to threats and other hazards. Key areas of focus include: