Continuing our discussion of Communication Modernization from my last post, I want to talk about migrating to SIP endpoints. What about SIP trunks, you ask? I’m not sure I’d consider SIP trunks a “modernization” thing anymore. Many made that switch a LONG time ago—it’s a complete no-brainer for most customers that I deal with. Reduce hardware, decrease cost, increase flexibility, easier redundancy… what’s not to love? No, instead I’m talking about hardphones and softphones. Using SIP as the signaling protocol is almost always the right answer. Let’s talk about why.Read More
When people talk about endpoint modernization, everyone assumes that we’re referring to the elimination of hard physical phones. My response to that is a big MAYBE! If you’re telling me that you’re eliminating hardphones to enable a collaborative architecture that more easily supports a remote and mobile-first user-base, then you had me at hello. But sadly, the response I usually get is “We’re looking to cut costs.” And there, you lost me. I always suggest you recheck your math.Read More
What role does the IT department play in your business? Does it contribute to strategic initiatives, or does it mostly provide day-to-day support for your users and systems?Read More
In order to thrive in the coming years, most businesses must undergo digital transformation. According to Gartner, 67% of business leaders believe that in order to remain competitive, their organization will have to undergo significant digitalization by 2020. With digital initiatives serving as the top priority for 2019 according to Gartner's CIO Agenda 2019, it sounds like many organizations are already in the midst of successful digital transformation, right? Not so fast. Forrester Research reports a bleak state of digital transformation, with many companies failing to realize the full extent of their transformational opportunities.Read More
Fourteen ConvergeOne thought leaders presented at Avaya ENGAGE 2019. They'll be sharing highlights from their sessions in a blog series over the next several weeks, so check back for the next installment.
Last week, 14 ConvergeOne thought leaders traveled to Austin to participate in 27 sessions during Avaya ENGAGE 2019. Many remarked upon the high level of enthusiasm that was present throughout the event, as attendees recognized exciting innovations with Avaya technologies and the IT industry that are making the technology of tomorrow available today. For ConvergeOne, the excitement continued all the way to the event’s conclusion, as we were recognized as Avaya’s 2018 U.S. Service Partner of the Year.Read More
With Avaya ENGAGE quickly approaching, we decided to check in with ConvergeOne thought leaders—who will be presenting at 27 sessions during the event—to get a sense of what we can expect. These are the primary themes that emerged.Read More
According to Gartner, 42% of CEOs have embarked on digital business transformation journeys—and many are facing challenges with changing the company culture, the resulting resistance to change, attracting new talent, catching up with the competition, and dealing with an outdated technology stack. The list continues, but I will stop there for now because I think you get the idea.Read More