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The Death of Voicemail

Posted on November 13, 2018 by David Lover

For years, I have been asked about the death of voicemail. It started at the end of 2014 with Coca-Cola’s announcement that it was disconnecting voicemail, which was followed by similar announcements from companies like JPMorgan Chase. What ended up happening in most cases? The companies didn’t actually completely get rid of voicemail, but they did experiment with eliminating it for certain users or groups of users.

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[ CUSTOMER SUCCESS STORY ] Improving Customer Service by Solving Communication System Issues

Posted on October 18, 2018 by Domenick Wissel

Technology and customer service go hand-in-hand. Without the right technology, you lack the ability to effectively connect with customers and track those interactions. When your employees are spending a significant amount of time on the phone dealing with customer complaints about your phones systems, you have an issue that demands quick resolution.

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The Big Deal about SIP: Uncovering Strategic Advantages [Part 2]

Posted on October 4, 2018 by David Lover

Last week, I introduced SIP and wrote about the use cases around adjunct connectivity and routing. This week, I'll share use cases around SIP trunks and endpoints. Let's get to it!

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The Big Deal about SIP: Uncovering Strategic Advantages [Part 1]

Posted on September 25, 2018 by David Lover

I don’t think anyone questions the fact that most of enterprise communications is going SIP. We hear it everywhere. But I still get people asking about why it is such a big deal. Isn’t it just another signaling protocol? Is there really a strategic advantage to go SIP? The answer is an overwhelming YES! SIP’s flexibility and interoperability makes it an obvious choice. But I do think it’s important to dive into the details to know exactly why SIP is such a big deal. I think of SIP having three major strategic use cases. Generally in order of adoption, they are:

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Is Embedded Collaboration the Future of Unified Communications? 

Posted on April 11, 2018 by Bob Kent & Dustin Donaldson

As we watched the successful launch of SpaceX Falcon Heavy, it struck us how fast technology was advancing. Think about it: Launching a 230 foot rocket with 27 engines. The boosters separate and nail a side by side landing back at the Cape. The coup d’état was sending Elon Musk’s Tesla on the way to Mars. That was unthinkable just a couple of years ago!

Believe it or not, our collaboration tools are evolving at warp speed too. The traditional PBX has rapidly evolved into an open architecture development platform that has the capability to radically improve the efficiencies of current workflows. Your company’s needs still drive solutions that include multiple vendors, and very likely a mix of cloud, hybrid cloud and on-prem solutions.

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