Service Delivery for Your Entire IT Infrastructure

Posted on October 12, 2021 by ConvergeOne

Maintaining an optimized, healthy, and modern IT infrastructure is crucial for the survival of any business. ConvergeOne Managed Services, powered by OnGuard, allows IT staff to rest easy knowing that a highly-skilled team of engineers leveraging an industry-leading management platform are watching over their customer’s environment. OnGuard has been developed by ConvergeOne from real-world engineering insights and decades of experience managing client infrastructures.

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Communication Modernization: Migration to SIP Endpoints

Posted on September 30, 2021 by David Lover

Continuing our discussion of Communication Modernization from my last post, I want to talk about migrating to SIP endpoints. What about SIP trunks, you ask? I’m not sure I’d consider SIP trunks a “modernization” thing anymore. Many made that switch a LONG time ago—it’s a complete no-brainer for most customers that I deal with. Reduce hardware, decrease cost, increase flexibility, easier redundancy… what’s not to love? No, instead I’m talking about hardphones and softphones. Using SIP as the signaling protocol is almost always the right answer. Let’s talk about why.

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The Financial, Technical, and Security Benefits of Administration Automation

Posted on September 7, 2021 by David Lover

Today I want to talk about one of the guiding principles of modernization: Automation. When I talk about automation, I’m specifically talking about administration automation. At first, it would seem like this is mostly about making life easier for the administrators—and yes, that’s part of it. However, there’s actually a lot of business value that goes along with this type of automation. Let’s take a look at the benefits from the lens of the different stakeholders.

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Communication Endpoint Modernization

Posted on July 13, 2021 by David Lover

When people talk about endpoint modernization, everyone assumes that we’re referring to the elimination of hard physical phones. My response to that is a big MAYBE! If you’re telling me that you’re eliminating hardphones to enable a collaborative architecture that more easily supports a remote and mobile-first user-base, then you had me at hello. But sadly, the response I usually get is “We’re looking to cut costs.” And there, you lost me. I always suggest you recheck your math.

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Is Your IT Department an Innovator or a Roadblock?

Posted on July 8, 2021 by ConvergeOne

What role does the IT department play in your business? Does it contribute to strategic initiatives, or does it mostly provide day-to-day support for your users and systems?

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What You Need to Know About E911 Compliance

Posted on June 15, 2021 by Adam Born + Mark Haas

We’ve been dialing 911 for emergencies since 1968. So 911 calling wouldn’t appear to be a hot topic among business and technology professionals today.

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Misconceptions About Communication Platform as a Service (CPaaS)

Posted on May 4, 2021 by David Lover

Recently, I was asked to speak about Public Cloud Services, and specifically, CPaaS (Communication Platform as a Service) during a training call. It was actually really good timing, because this has been a hot topic with vendors, partners, and customers. In those discussions, I find that there’s a lot of misconceptions about what CPaaS actually is. As mentioned, CPaaS stands for Communication Platform as a Service, but even that term can mislead you into thinking that it’s a much broader and more inclusive thing than it actually is.

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We Can’t Go Back to Normal—and We Shouldn’t

Posted on March 9, 2021 by Bob Kent

We cannot go back to normal, and even if we could, we shouldn’t. Why? The normal we knew was not sustainable. Too huge of a carbon footprint, too slow to meet the demands of the “fast fashion” economy, too stressful for associates, and too high of a cost to support.

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How STIR/SHAKEN Will Affect Your Business’s Phone Strategy

Posted on March 2, 2021 by David Lover

The hot pieces of legislation currently affecting the communications industry are Kari’s Law and the Ray Baum’s Act. At a high level, these two items deal with 911. Kari’s Law is about a company’s responsibility and requirement to ensure that users can dial 911 without needing to dial a code to get an outside line first. The Ray Baum Act is about making sure the system can identify and communicate the dispatchable location of that person who dialed 911.

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The Most Important Piece of Information in an Emergency

Posted on December 8, 2020 by Adam Born

One of our Lead Solutions Architects at ConvergeOne (and a long-time member of the Ski Patrol), Leif Haslund, has told me that the most important piece of information to ask in an emergency is, “Where are you?” When an emergency happens and his team gets called, they must know where to go in order to give assistance.

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