At ConvergeOne, every collaboration engagement follows the WAVES Methodology. The first step is a Workshop that helps our customers take an “outside-in” view of their environment. In other words, the Workshop allows our customers to first view the expectations from the end user’s point of view (the “outside”) and subsequently consider the technology’s capabilities (the “in”) being provided to meet the end user’s expectations. This outside-in approach works equally well for all user-facing services like customer experience (CX) and unified communications (UC).Read More
At ConvergeOne, WAVES is our proprietary Methodology that guides each and every one of our collaboration engagements. WAVES is an acronym, with each letter representing a specific phase of the methodology. Each phase provides a specific contribution to the final outcome, which is a recommended solution that is tailored to the customer’s business and technology needs. The WAVES phases, which must be executed in order, are:Read More
When you think of any one of these technologies – Internet of Things (IoT), Web Services, or WebRTC – by itself, each is a bright and shiny object that catches our attention. The capabilities of each of these technologies stand on their own and are very cool.Read More
Gone are the days when the IT department was relegated to the bottom floor of an office to perform tasks that few in the organization understood. IT professionals today are the innovators, troubleshooters, cybersecurity watchdogs, data masters, and business process experts of the organization. The role of IT has become more critical and complex even as budgets have become compressed.Read More
The stakes are high in engineering. You are tasked with driving innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures, and test your design – all before you can begin product development. Further, you must do it all efficiently and cost effectively.Read More
I have been working in the field of communications for a long time and have witnessed many significant changes over the years. Some ideas, like IP telephony, have revolutionized the industry. Others fell flat on their faces. WebRTC (Web Real-Time Communication) is one of those ideas that falls into the revolutionary camp. While still in its infancy, I predict that within a very short period of time, WebRTC applications will become a daily part of how we communicate.Read More
Flexibility has become an integral part of Human Resources, or Human Capital Management (HCM). You must have flexible recruiting and hiring strategies that embrace traditional W2 employees and on-demand workers, while also offering flexible work options to attract and retain top talent. Flexibility also extends to your role, as the changing landscape requires HR or HCM professionals to adapt their methodologies and strategies to the modern workforce. Below are a few ways to improve flexibility through video collaboration.Read More
In recent years, consumers have increased their engagement with video. HubSpot found that the average user watches 1.5 hours of video content a day, with 15% of users watches more than 3 hours of video daily. Even more staggering, Cisco predicts that by 2021, video will account for 82% of total consumer Internet traffic. The bottom line is that your customers, prospects, and employees are spending a great deal of time interacting with video. This presents you with an opportunity to meet them where they’re already at and delight them with a multitude of video experiences.
Video has the potential to become a prominent tool for your business. Below are four ways you can use video to bolster your business – and they may not be what you’d expect.
For years, I have been asked about the death of voicemail. It started at the end of 2014 with Coca-Cola’s announcement that it was disconnecting voicemail, which was followed by similar announcements from companies like JPMorgan Chase. What ended up happening in most cases? The companies didn’t actually completely get rid of voicemail, but they did experiment with eliminating it for certain users or groups of users.Read More
Technology and customer service go hand-in-hand. Without the right technology, you lack the ability to effectively connect with customers and track those interactions. When your employees are spending a significant amount of time on the phone dealing with customer complaints about your phones systems, you have an issue that demands quick resolution.Read More