Communication Endpoint Modernization

Posted on July 13, 2021 by David Lover

When people talk about endpoint modernization, everyone assumes that we’re referring to the elimination of hard physical phones. My response to that is a big MAYBE! If you’re telling me that you’re eliminating hardphones to enable a collaborative architecture that more easily supports a remote and mobile-first user-base, then you had me at hello. But sadly, the response I usually get is “We’re looking to cut costs.” And there, you lost me. I always suggest you recheck your math.

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Is Your IT Department an Innovator or a Roadblock?

Posted on July 8, 2021 by ConvergeOne

What role does the IT department play in your business? Does it contribute to strategic initiatives, or does it mostly provide day-to-day support for your users and systems?

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What You Need to Know About E911 Compliance

Posted on June 15, 2021 by Adam Born + Mark Haas

We’ve been dialing 911 for emergencies since 1968. So 911 calling wouldn’t appear to be a hot topic among business and technology professionals today.

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Misconceptions About Communication Platform as a Service (CPaaS)

Posted on May 4, 2021 by David Lover

Recently, I was asked to speak about Public Cloud Services, and specifically, CPaaS (Communication Platform as a Service) during a training call. It was actually really good timing, because this has been a hot topic with vendors, partners, and customers. In those discussions, I find that there’s a lot of misconceptions about what CPaaS actually is. As mentioned, CPaaS stands for Communication Platform as a Service, but even that term can mislead you into thinking that it’s a much broader and more inclusive thing than it actually is.

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We Can’t Go Back to Normal—and We Shouldn’t

Posted on March 9, 2021 by Bob Kent

We cannot go back to normal, and even if we could, we shouldn’t. Why? The normal we knew was not sustainable. Too huge of a carbon footprint, too slow to meet the demands of the “fast fashion” economy, too stressful for associates, and too high of a cost to support.

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How STIR/SHAKEN Will Affect Your Business’s Phone Strategy

Posted on March 2, 2021 by David Lover

The hot pieces of legislation currently affecting the communications industry are Kari’s Law and the Ray Baum’s Act. At a high level, these two items deal with 911. Kari’s Law is about a company’s responsibility and requirement to ensure that users can dial 911 without needing to dial a code to get an outside line first. The Ray Baum Act is about making sure the system can identify and communicate the dispatchable location of that person who dialed 911.

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The Most Important Piece of Information in an Emergency

Posted on December 8, 2020 by Adam Born

One of our Lead Solutions Architects at ConvergeOne (and a long-time member of the Ski Patrol), Leif Haslund, has told me that the most important piece of information to ask in an emergency is, “Where are you?” When an emergency happens and his team gets called, they must know where to go in order to give assistance.

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Ensuring an Optimal Microsoft Teams Experience for Your End Users

Posted on November 19, 2020 by Chad Atchley

It goes without saying that 2020 has been the most chaotic year of our lifetime, and changes we have experienced this year are likely to remain in place for the foreseeable future—if not indefinitely. The way that we collaborate with each other at work, the way our children are educated at school, and even how we spend our personal time with clubs, family, and church have changed.

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Enable Remote + Virtual Workers with Microsoft Teams

Posted on September 3, 2020 by ConvergeOne

Has your organization realized the full potential of your Microsoft Office 365 subscription by adopting Microsoft Teams?

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How to Meet the Demands of the Remote Workplace

Posted on August 24, 2020 by ConvergeOne

It’s an irrefutable truth: COVID-19 has quickly changed the modern workplace. At the onset of the pandemic, many businesses rushed to put temporary solutions in place to protect their employees and keep up their operations. Because these solutions were only meant to be short-term, they are now starting to show their weaknesses and concerns around their reliability and security are beginning to arise. The result: Obstacles are looming everywhere for CIOs.

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