Between 50% to 60% of fraud attempts involve the contact center, and it is responsible for billions of dollars in lost revenue.

The number of reported fraud incidents since the pandemic started keeps spiking, as fraudsters are taking advantage of this disruption to actively steal information that they can monetize. An overwhelming majority of fraudsters pass through the contact center door on their way to gather more information to take over accounts.

This ConvergeOne and NICE report shares best practices to help your business prepare its contact centers for a host of new challenges ahead.

• The Situation: Fraud is at an all-time high
• The Challenge: Adapting to new situation   
• The Threats: Contact centers are a target
• The Technologies: Fraud prevention/authentication technologies
• The Plan: Best practices and a look into the future

Fill out the form to download the white paper and learn the best practices for staying ahead of COVID-19 and its impact on the contact center.