ConvergeOne Customer Engagement Optimization Services provide definitive solutions for optimizing the performance of self-service channels by applying advanced analytics to interactive voice response (IVR) and voice/text interactions with your customers. These modular solutions can be applied to any IVR or Call Recording platform to quickly begin generating actionable analytic information that’s critical to the improvement of the efficiency and personalization of your customer interactions.
Please register and select the appropriate offering(s) listed below, you may select more than one:
1. Advanced Speech AnalyticsYes, I want to discuss the proof of concept offered by ConvergeOne