cisco@2xIn the era of subscription software, how software is consumed by our customers has drastically changed. Today, ConvergeOne customers are challenged with learning new buying models, delivery techniques, and consumption options. Customers need an accelerated process to achieve their most critical business outcomes. To help through this transition, ConvergeOne is offering a new consultative service called ConvergeOne Lifecycle Adoption Services.

ConvergeOne Lifecycle Adoption Services are designed to reduce time to value realization for your purchased software solutions, increase overall adoption, and elevate the customer experience.

ConvergeOne provides support throughout the lifecycle of your Cisco Software Contract.

 

 

Dedicated Certified Customer
Success Manger1

  • Your trusted adoption advisor
  • Provides activity and metrics tracking
  • Partners with Cisco

 

Tailored Adoption
Success Plan2-1

  • Outcomes to Use Case alignment
  • Adoption Barrier Mitigation
  • Communication Plan

 

Adoption
Workshops3-1

  • Strategic planning session
  • Organize Key Stakeholder Objectives
  • Align outcomes to features and functionality

 

Strategic
Roadmap
4

  • Desired Outcomes Prioritization
  • Growth Planning
  • Opex consumption monitoring

Through a consultative engagement framework, ConvergeOne Customer Success Managers will work with your key stakeholders to collaborate on use case objectives, impacted personas, and prioritize business outcomes.

 

OVERVIEW

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