OnGuard
Proactive Monitoring to Support Business Continuity
OnGuard is ConvergeOne’s proprietary managed services delivery platform developed from real-world engineering insights and decades of experience managing complex IT environments to provide proactive monitoring and analytics.
Actionable Data for Automated Improvements
Our OnGuard philosophy is to provide a service management platform that supports today’s advanced data center, cloud network, and communications technologies and deliver actionable data to drive informed decisions for service improvement and automation. By doing so, we improve your overall system availability through increased Mean Time Between Failures and reduced Mean Time to Repair so you can focus on your business and customers.
Zero-Touch Configuration
Data Science
Single Pane of Glass
Machine Learning
Leveraged Knowledge
Quickly Adaptable
AIOps Platform Enabling Continuous IT Operations Management
From simplifying complex environments to generating cost savings and operational agility, our experts offer a comprehensive range of services to proactively monitor, manage and optimize the evolving technologies that power your business. The OnGuard platform includes:
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Core: Automated incident management and resolution actions, API support and Machine Learning
- Watch: Dynamic, real-time monitoring with actionable insights for modern IT infrastructures
- Audit: AI Bots provide automated incident and problem management
- Configuration: Automated device configuration backup and restore
- Launch Pad: Client portal that provides a customized and integrated view across all managed systems
Customer Experience / Case Study
Resolving customer incidents in-house with OnGuard
ConvergeOne took on the responsibility of an entire Cisco contact center environment for an automobile finance company that provides car leasing and financing for more than 1,500 car dealerships across the United States.