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24x7x365 Service + Support + Security

Our vision is to empower our customers to harness the full potential of technology and achieve their desired business outcomes through best-in-class solutions delivered and supported by our team of certified experts. 

We are deeply passionate about engineering and the role technology plays in solving business challenges. We revel in exploring and mastering bleeding edge solutions and strive for the highest levels of customer satisfaction in all that we do. 

 

What's a Customer Success Center (CSC)?

We work every day to ensure that you receive an exceptional customer experience. It’s what drives us. With our ability to deliver proactive application and network monitoring, ConvergeOne is proud to offer our customers a fully managed environment, improve the customer experience, and reduce incidents and outages. Our three newly renamed Customer Success Centers, formerly known as Network Operating Centers, serve as hubs to provide you with

  • rapid incident resolution,
  • enterprise and data security, 
  • incidence avoidance, and 
  • quality and continuous improvement.


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CSC Locations (2)

1,700

Total ConvergeOne Engineers

6,000

Industry Certifications

500

Day-2 Support Engineers

1,000

Certifications across collaboration, data center and security architectures

Empowering Your Success

Explore Our Solutions

 

 

Experience the ConvergeOne Difference

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People

We develop and invest in our people who, in turn, are focused on your success and empowered to make local decisions that best serve your business. 

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Technology + Innovation

Incident avoidance is our ultimate goal, and as such, we are focused on further developing the predictive service capabilities of our OnGuard IP-based monitoring and proactive incident resolution system. Through OnGuard, we are discovering new ways to detect patterns in collected data from your systems that allow us to identify problems before they occur.

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Compliance + Security

Trust and confidence are critical to our customer relationship, and the integrity of your enterprise, your intellectual property and personal data are top priorities for us. 

ConvergeOne is SOC 2, PCI, GDPR, and HIPAA compliant. We have recently strengthened our security protocol with the addition of DUO 2-Factor Authentication and SOPHOS End Point Protection.

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Quality + Continuous Improvement

Our Quality + Continuous Improvement program and practices across ConvergeOne lead us to continuously ask ourselves how we can provide a customer experience that is unmatched in our industry. Quality results, applied learning, and customer feedback are daily drivers in our CSCs and integral to our success. This year alone we are scheduled to conduct more than 200 face-to-face customer visits and reviews.

Our Partners

We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

avaya
Genesys
Cisco
Microsoft
IBM

 

Connect with an Expert Today 

CONTACT US