The technology is ready. We just need to adopt it.
Despite decades of rapid technological advancement, many agents are still using antiqued technology, leaving customers on hold.
Contact center technology is often outdated before it goes live
By the time a sales cycle for new contact center technology is complete, the tech is already outdated.
We’re making it harder on our agents than we need to
Decades of contact center on-premise and cloud-based technology have left many agents and customers leveraging different systems.
We spend an average of 43 days of our life on hold
We can and need to do better for our customers, patiences, constituents and students.
Introducing C1Conversations
All the rewards without the traditional risk of ripping and replacing new contact center technology
Imagine radical transformation of your customer and agent experiences without replacing the infrastructure and years of accrued knowledge that already support your business.
C1Conversations uses a technology-agnostic microservices architecture, making it possible to flexibly incorporate your legacy data, applications and systems.
There's nothing like it on the market and only C1 has the partners, technology and passion to create this platform.
Provide an exceptional customer experience on any channel, at any time, anywhere.
Whichever channel your customer prefers, C1Conversations delivers intuitive, contextual responses in record time.
Ensure Everyone's on the Same Page.
No matter the platform or the channels, your agents will be happy, productive and responsive working from a single user interface.
Let AI Do the Talking
Many contact center interactions can be easily solved without human agent intervention, regardless of the voice or digital channel your customer prefers.
C1Conversations’ Intelligent Virtual Assistant (IVA) call containment can resolve up to 85% of incoming requests. Agents can stay on top of multiple high-value interactions with a single agent interface.
Using artificial intelligence and a robust microservices architecture, connect the dots for your data.
C1Conversations integrates existing customer relationship management, cloud-based solutions, and next-gen applications to create insights and intent for an unparalleled customer and agent experience.
One Narrative From Advanced Analytics. Finally.
Provide an exceptional customer experience on any channel, at any time, anywhere. Whichever channel your customer prefers, C1Conversations delivers intuitive, contextual responses in record time.
The customer is always right
Let’s give them the experience they deserve. Contact us today.
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Digital Contact Center Solutions
Single agent Interface
Increase agent satisfaction and productivity with a unified dashboard. Display every channel along with customer history and omnichannel insights in a single interface, providing the agent with a full picture of the customers they are serving.
IPaaS without complication
Integrate your existing on-premise and cloud technologies seamlessly in one platform-agnostic system, but without the common hold-ups of siloed data. When it comes to integration, C1Conversations is in a category of its own.
CRM integration with contact center
Fulfill the promise of true omnichannel customer intelligence without the hiccups of API integration. Connect your customer relationship management (CRM) system with contact center data and understand every touchpoint.
Contact center analytics
Understand each customer opportunity and every agent's pain point. Improve your customer experience by understanding the full picture of your omnichannel data, not just one piece. Achieve truly holistic contact center analytics.
Introducing the Next-Generation Cloud-Native CCaaS
C1Conversations+ is an enterprise cloud-native contact center as a service (CCaaS) with the power to deliver transformative experiences for customers, agents and businesses.
Migrate from your existing contact center technology in days, not months, with a high-capacity, multi-tenant, and flexible omnichannel solution that leaves clunky IVR, ACD and CTI tech in the dust.
Increase agent satisfaction and productivity with a unified dashboard. Display every channel along with customer history and omnichannel insights in a single interface, providing the agent with a full picture of the customers they are serving.
Revitalize your contact center
Move into the cloud or launch an IVA without dismantling or replacing your existing contact center technology. Finally, achieve digital transformation while minimizing the total cost of ownership and maximizing return on investment.
Leverage real-time analytics
With robust analytics and AI-supported operational insights, laser focus on business bottlenecks and highlight growth opportunities. From state-of-the-art conversational analytics to steadier call flow, watch your KPIs improve in real-time.
Boost CSAT scores
Identify the biggest barriers to better service in record time. End frustrating cycles of retrieving the crucial customer information that you already have stored. With additional context and customer intent data, meet your customers where they’re at.
The little things make the biggest difference
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details. Anticipate needs. And call your customers by their first name. That’s an experience worth waiting for.
