You’ve likely heard of the Great Resignation and the challenges associated with finding and retaining employees while providing a quality customer experience.

• The Great Resignation/Reengagement – What it means for your entire organization (contact center and beyond).
• Current Trends – How providing a Total Experience balances the force between Employee and Customer Experiences.
• Hope on the Horizon – How a layered technology approach empowers employees and limits risk within your business.

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