ConvergeOne thought leaders have shared what they expect to emerge as the primary themes of Avaya ENGAGE 2019. Check out the full list of our speakers' presentations during this year's event. Want to dive deeper into an area like digital transformation, cloud, customer experience, or security? Fill out the form to the right to schedule a one-on-one discussion with one of our thought leaders.
We look forward to continuing the conversation at Avaya ENGAGE!
Make sure to visit us at Booth #409!
ConvergeOne Thought Leader Sessions
Dan Burgin
- The Bots are coming to your Contact Center. Are you ready?
Session ID: 208
January 20th from 3:00 – 4:00 p.m.
Chris Clauss
- Certificates, System Manager, or your CA?
Session ID: 502
January 21st from 1:00 – 2:00 p.m.
Dustin Donaldson
- The Impact of Automation in the Contact Center –
Taking the Robot Out of the Agent
Session ID: 307
January 20th from 4:15 – 5:15 p.m.
David Franz
- SMGR Roles and Roles-Based Access
Session ID: 907
January 22nd from 9:45 – 10:45 a.m.
- You Could be Losing Time by NOT Using System Manager
Session ID: 1002
January 23rd from 10:15 – 11:15 a.m.
Bob Kent
- Moving to SIP End Points – What You Need to Know
Session ID: 112
January 20th from 1:45 – 2:45 p.m.
- The Impact of Automation in the Contact Center –
Taking the Robot Out of the Agent
Session ID: 307
January 20th from 4:15 – 5:15 p.m.
- What You Can Do Today to Make Your Move to the Cloud Easier
Session ID: 507
January 21st from 1:00 – 2:00 p.m.
David Lover
- Debugging Avaya SIP
Session ID: 302
January 20th from 4:15 – 5:15 p.m.
- Data Networking for Voice Professionals - Part 1
Session ID: 110
January 20th from 1:45 – 2:45 p.m.
- Data Networking for Voice Professionals - Part 2
Session ID: 210
January 20th from 3:00 – 4:00 p.m.
- Stump the Experts – Revenge of the Audience
Session ID: 510
January 21st from 1:00 – 2:00 p.m.
- Equinox Clients Part 1 – Deployment Fundamentals
Session ID: 810
January 22nd from 8:30 – 9:30 a.m.
- Equinox Clients Part 2 – Avaya Aura Device Services
Session ID: 910
January 22nd from 9:45 – 10:45 a.m.
- Communication Manager Administration: Migrating from ASA to System Manager
Session ID: 2005
January 23rd from 11:30 a.m. – 12:30 p.m.
Andrew Prokop
- Collaboration, Teams, Spaces or Slack OH MY!
Session ID: 200
January 20th from 3:00 – 4:00 p.m.
- Debugging Avaya SIP
Session ID: 302
January 20th from 4:15 – 5:15 p.m.
- Stump the Experts – Revenge of the Audience
Session ID: 510
January 21st from 1:00 – 2:00 p.m.
- Blockchain from the Bottom Up
Session ID: 611
January 21st from 2:15 – 3:15 p.m.
- Advanced Avaya Breeze Tips for Snap-In Developers
Session ID: 700
January 21st from 3:30 – 4:30 p.m.
Charles Pursell
- Moving to SIP End Points – What You Need to Know
Session ID: 112
January 20th from 1:45 – 2:45 p.m.
Dwight Reifsnyder
- SSL and TLS Encryption Certificates - Everything You Always Wanted to Know
Session ID: 300
January 20th from 4:15 – 5:15 p.m.
- IP Numbers - Everything You Always Wanted To Know
Session ID: 500
January 21st from 1:00 – 2:00 p.m.
Steve Romanelli
- Demystifying Unified Communications –
Architecture, Deployment, and Best Practices Part 1
Session ID: 109
January 20th from 1:45 – 2:45 p.m.
- Demystifying Unified Communications –
Architecture, Deployment, and Best Practices Part 2
Session ID: 209
January 20th from 3:00 – 4:00 p.m.
- Unified Communications – Monitoring and Troubleshooting Tools
Session ID: 1001
January 23rd from 10:15 – 11:15 a.m.
Russell Singer
-
Collaboration, Teams, Spaces or Slack OH MY!
Session ID: 200
January 20th from 3:00 – 4:00 p.m.
-
Why the health of your UC/CC environment needs an effective end to end monitoring and management solution!
Session ID: 704
January 21st from 3:30 – 4:30 p.m.
Kathy Sobus
- How Do You Get From “Here” to “There” in Customer Care
in a Large Enterprise with Lots of Moving Parts?
Session ID: 2009
January 23rd from 11:30 a.m. – 12:30 p.m.
John Waber
Lisa Wilkie
