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CONNECT WITH CONVERGEONE AT AVAYA ENGAGE 2019

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ConvergeOne thought leaders have shared what they expect to emerge as the primary themes of Avaya ENGAGE 2019. Check out the full list of our speakers' presentations during this year's event. Want to dive deeper into an area like digital transformation, cloud, customer experience, or security? Fill out the form to the right to schedule a one-on-one discussion with one of our thought leaders.

We look forward to continuing the conversation at Avaya ENGAGE!
Make sure to visit us at Booth #409!

 

ConvergeOne Thought Leader Sessions

 

Dan Burgin

  • The Bots are coming to your Contact Center. Are you ready?
    Session ID: 208
    January 20th from 3:00 – 4:00 p.m.

 

Chris Clauss

  • Certificates, System Manager, or your CA?
    Session ID: 502
    January 21st from 1:00 – 2:00 p.m.
     

Dustin Donaldson

  • The Impact of Automation in the Contact Center –
    Taking t
    he Robot Out of the Agent
    Session ID: 307
    January 20th from 4:15 – 5:15 p.m.
     

David Franz

  • SMGR Roles and Roles-Based Access
    Session ID: 907
    January 22nd from 9:45 – 10:45 a.m.

  • You Could be Losing Time by NOT Using System Manager
    Session ID: 1002
    January 23rd from 10:15 – 11:15 a.m.
     

Bob Kent

  • Moving to SIP End Points – What You Need to Know
    Session ID: 112
    January 20th from 1:45 – 2:45 p.m.

  • The Impact of Automation in the Contact Center – 
    Taking the Robot Out of the Agent
    Session ID: 307
    January 20th from 4:15 – 5:15 p.m.

  • What You Can Do Today to Make Your Move to the Cloud Easier
    Session ID: 507
    January 21st from 1:00 – 2:00 p.m.

 

David Lover

  • Debugging Avaya SIP
    Session ID: 302
    January 20th from 4:15 – 5:15 p.m.

  • Data Networking for Voice Professionals - Part 1
    Session ID: 110
    January 20th from 1:45 – 2:45 p.m.


  • Data Networking for Voice Professionals - Part 2
    Session ID: 210
    January 20th from 3:00 – 4:00 p.m.


  • Stump the Experts  Revenge of the Audience
    Session ID: 510
    January 21st from 1:00 – 2:00 p.m.

  • Equinox Clients Part 1 – Deployment Fundamentals
    Session ID: 810
    January 22nd from 8:30 – 9:30 a.m.

  • Equinox Clients Part 2 – Avaya Aura Device Services
    Session ID: 910
    January 22nd from 9:45 – 10:45 a.m.

  • Communication Manager Administration: Migrating from ASA to System Manager
    Session ID: 2005
    January 23rd from 11:30 a.m. – 12:30 p.m.

 

Andrew Prokop

  • Collaboration, Teams, Spaces or Slack OH MY!
    Session ID: 200
    January 20th from 3:00 – 4:00 p.m.

  • Debugging Avaya SIP
    Session ID: 302
    January 20th from 4:15 – 5:15 p.m.

  • Stump the Experts  Revenge of the Audience
    Session ID: 510
    January 21st from 1:00 – 2:00 p.m.

  • Blockchain from the Bottom Up
    Session ID: 611
    January 21st from 2:15 – 3:15 p.m.

  • Advanced Avaya Breeze Tips for Snap-In Developers
    Session ID: 700
    January 21st from 3:30 – 4:30 p.m.

 

Charles Pursell

  • Moving to SIP End Points – What You Need to Know
    Session ID: 112
    January 20th from 1:45 – 2:45 p.m.

 

Dwight Reifsnyder

  • SSL and TLS Encryption Certificates - Everything You Always Wanted to Know
    Session ID: 300
    January 20th from 4:15 – 5:15 p.m.

  • IP Numbers - Everything You Always Wanted To Know
    Session ID: 500
    January 21st from 1:00 – 2:00 p.m.

 

Steve Romanelli

  • Demystifying Unified Communications –
    Architecture, Deployment, and Best Practices Part 1
    Session ID: 109
    January 20th from 1:45 – 2:45 p.m.

  • Demystifying Unified Communications –
    Architecture, Deployment, and Best Practices Part 2
    Session ID: 209
    January 20th from 3:00 – 4:00 p.m.

  • Unified Communications – Monitoring and Troubleshooting Tools
    Session ID: 1001
    January 23rd from 10:15 – 11:15 a.m.

 

Russell Singer

  • Collaboration, Teams, Spaces or Slack OH MY!
    Session ID: 200
    January 20th from 3:00 – 4:00 p.m.

  • Why the health of your UC/CC environment needs an effective end to end monitoring and management solution!
    Session ID: 704
    January 21st from 3:30 – 4:30 p.m.

  

Kathy Sobus

  • How Do You Get From “Here” to “There” in Customer Care
    in a Large Enterprise with Lots of Moving Parts?
    Session ID: 2009
    January 23rd from 11:30 a.m. – 12:30 p.m.

 

John Waber

  • Using Domains to Control CM's Selection of Incoming SIP Trunk-Group
    Session ID: 2011
    January 23rd from 11:30 a.m. – 12:30 p.m.

  • Aura 8: Why cluster your Session Managers
    Session ID: 3009
    January 23rd from 3:45  5:15 p.m.

 

Lisa Wilkie

  • Case Study: How Post-Call Surveys Drive CCBH Call Center Excellence
    Session ID: 306
    January 20th from 4:15 – 5:15 p.m.

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