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Public sector clients face endless scrutiny from citizen customers concerned that government either does too little or spends too much. Meanwhile, cybersecurity and emergency response needs continue to weigh heavy on leaders. 2019 marked an escalation of attacks on the public sector including hospitals and utilities, leaving CIOs to wonder “Are we next? And could we quickly recover?”

ConvergeOne powers advanced digital capabilities to increase service and security capacity in customer friendly, budget-minded ways. Some examples:

  • Intelligent contact centers capable of handling massive volume surges in response to triggering events (pandemic-related unemployment benefits; large scale utility outages; public emergencies; etc.)
  • Elections security and pandemic-safe voting
  • Next-generation 911 featuring Vesta mapping, analytics and compatibility with smartwatches and smart cars
  • Remote, cloud-connected workspaces designed for elasticity and continuity if physical locations remain closed
  • Guidance on financing avenues and ways to maximize investment
  • Hands-on project implementation that frees in-house IT teams to focus on strategic concerns
  • Enterprise planning that prioritizes network segmentation, data center, voice initiatives and ongoing best practice technology optimization
Government
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[Use Case]

COUNTY OF 2.5M RESIDENTS

For a county of almost 2.5M residents, ConvergeOne implemented a data center, wireless and voice environment supporting over 10,000 employees at 100 locations ⏤ all while maintaining an intelligent technology roadmap of security and sustainability.

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[Use Case]

MAJOR U.S. AIRPORT

A major U.S. airport engaged ConvergeOne to design a wireless and computing environment to meet the demands of rapid growth and terminal expansion. Based on our solution analysis and design, the airport authority was successful in obtaining funds for the significant enhancement. Key features: hyperlocation tracking, Bluetooth Low Energy support for future-proof guest experiences, plus terminal navigation, heat mapping, and storefront data.

Government

The right solution for your unique situation.

ConvergeOne is in a unique position in that we offer experienced professionals who have been working with government organizations for years, so we understand and can work with your unique needs and processes.

By leveraging the best technology platforms in the industry, we pick and choose which suppliers can provide the right solution for your unique situation, giving us great flexibility when it comes to working with restricted budgets. Also, as an authorized reseller, and GSA approved, in many cases there is no need for the costly and time-consuming RFP process.

We can provide the same kind of top-flight unified communications offering for the public sector that citizens would expect from the private sector.

BENEFITS

  • Simplified IT
    Unified communications across multiple locations that may have different systems and multivendor technologies
  • Centrally deployed and shared apps
    Based on user needs, for real-time collaboration across the entire organization
  • Leverage existing
    The ability to leverage existing infrastructure to deploy new citizen services and innovative apps via contact center, web portals and self-service
  • e911
    Routing and real-time notifications to enhance public safety and emergency communications

Current Government Contracts

ConvergeOne is authorized on over 200 public sector contracts, including NASPO, GSA, NCPA, PEPPM, MHEC, CMAS, TX DIR, and many state contracts.  Please reach out to your assigned ConvergeOne National Account Manager for further information or click here to contact us. 

Texas Department of Information Resources

We have a contract with the Department of Information Resources (DIR) for the state of Texas that enables eligible public sector entities to get discounted pricing when buying products from us. Read more for the details of the Texas DIR contracts: 

ConvergeOne Contracts

  • DIR-TSO-4308 - ConvergeOne Data Communications + Networking Equipment

 

Alabama Community College System

2019 Joint Purchase Agreement RFB - (PDF)

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