C1 + NICE
C1 and NICE are dedicated to helping businesses deliver a more human experience to our customers. Using the latest in Artificial Intelligence, Predictive Analytics, and Knowledge Management, we are raising the bar by delivering a more empathetic and connected approach for customer experience.
Business Transformation
Customer and Agent Experience
• Knowledge Management
• Quality Management
• Workforce Management
• Performance Management
• Inbound and Outbound Omnichannel
• AI Driven Self-Service
Professional Services
• Implementation and configuration of the solution
• Project Management
• Training and Consulting
• Integration into CRM, Teams, and other third-party applications
Managed Services
• 24/7/365 service desk support
• Moves, adds, and changes (MAC work)
• Designated Technical Account Manager
• Technical Advisory Hotline
Overcoming the struggle of maintaining customer satisfaction and keeping good agents
It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this by reading an article by C1’s Kathy Sobus.
Creating human connections
Discover how C1 helps customers like Prometric solve complex issues and provide excellent customer experiences through modernization.
Creating seamless, memorable customer experiences
Discover how we help our organizations deliver differentiated experience for their team members and their customers.
10 steps to improving customer self-service
Companies can’t hire enough customer service reps, and customers want answers now. Self-service tools will solve for both.