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Build Engagement Services Easily and Confidently

Use Avaya’s Breeze Application platform to design, create and deploy advanced team and customer engagement services without developers--no specialized communications expertise needed. Avaya Breeze provides a rich set of developer resources, including Java APIs and an SDK that exposes powerful enterprise communications capabilities, so that anyone can build and “snap in” complementary services. Snap-ins include WebRTC, Real-time Speech, Context Store, Work Assignment, Co-browsing, Message Recording, BotConnector, Presence Services, Engagement Call Control and more.

Whether you’re looking to build custom apps on the fly or more easily deploy and maintain pre-built snap-in options, you can be sure that by working with ConvergeOne all the possibilities that Avaya Breeze promises will be delivered.

 

ConvergeOne + Avaya Breeze, The Technology and Engineering to Get it Done

WHAT'S POSSIBLE

  • Workflow management: Avaya Engagement Designer enables analysts to define workflows that exploit the capabilities of the Avaya Breeze Platform to more effectively execute business processes.
  • Biometrics: Adopt next-generation biometric identification that improves agent efficiency while delivering more personalized, outcome-based service. Use voice and facial recognition technology to deliver accurate customer authentication in a matter of seconds.
  • Conversational intelligence: Elevate traditional IVR to conversational speech applications that drive more personalized, profitable outcomes; apply machine learning around voice conversations to improve quality of service; and leverage self-service automation to provide customers with fast and efficient self-service across the channels they prefer with the option to seamlessly escalate to an agent if needed.
  • Smart Routing: Identify subtle, valuable patterns within historical interactions to more meaningfully pair agents and customers based on next-level variables like shared values, personality and specific area(s) of expertise.
  • Avaya Mobile Experience: Avaya Mobile Experience is a consumption-based, toll-free service that helps redirect routine calls to digital self-service so that mobile callers can quickly resolve routine issues. The solution reduces call queues, freeing up skilled agents to solve more complex issues that require human touch, and has been shown to reduce annual spend on 800 services by up to 40%.

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