How well you and your employees work together has a huge impact on your customers — and your bottom line. Transforming the way your team communicates and collaborates helps you create a better experience for your customers, at every touch point, so you can build relationships and revenue.
You can turn every interaction into a more satisfying experience for employees and customers alike, with Avaya collaboration and unified communications solutions from ConvergeOne. By effortlessly connecting your workforce to each other and to your customers, you’ll transform your business in ways you may not have thought possible — breaking down barriers, building up productivity and delivering exceptional service.
As a full-service technology provider and Avaya Platinum Partner, ConvergeOne is also certified to provide maintenance support and is recognized as a Service Delivery Expert by Avaya. LEARN MORE
Collaboration and unified communications start with creating a powerful and flexible platform for business-wide communication that is both centralized and simplified. Using Avaya’s wide range of platform and infrastructure products, ConvergeOne works with you to build the foundation you need.
For example, the Avaya Aura® platform provides advanced unified communications capabilities throughout your enterprise — integrating and delivering voice, video, data and web communications applications to your team, regardless of location. With rock-solid reliability and remarkable adaptability, the platform lets you deploy new collaboration capabilities quickly. As your needs change and your business grows, Aura’s exceptional scalability and flexibility lets you expand your communications functionality in ways you never would have imagined.
If you have a mid-size or smaller business, Avaya IP Office™ provides a platform that will transform collaboration for your mobile, distributed workforce, too. Avaya IP Office helps you deliver an engaging experience for voice, video and mobility on virtually any device. Powerful enough to support 2,000 users with virtualized software, IP Office delivers ease of use, ease of management and exceptional value. LEARN MORE
Sometimes, effective collaboration comes down to short, informal exchanges: “Please send the file.” “I’m on my way.” “Can you talk now?” Texting has proven to be a great everyday tool for communicating in just a few words — replacing emails and calls when collaborators need to act quickly.
Avaya Multimedia Messaging delivers powerful IM and presence capabilities so that individuals and groups can interact more productively across locations and time. The ability to communicate using multiple types of media and devices allows for complex concepts to be easily shared and understood, so workers can quickly gain alignment, make decisions and get work done.
Making information easily accessible via voice messages, email and yes, even fax, is also still an important part of collaboration — and here, too, Avaya offers a variety of solutions to help keep everyone in touch and up to date. For example, Avaya Aura® Messaging integrates with the Aura platform to give users access to email, voicemail and fax from a single interface.
In a perfect world, you could bring face-to-face collaboration with you everywhere, whether you’re at your desk, in a conference room or on the go. ConvergeOne delivers a full array of Avaya conferencing solutions that help you break through walls to bring collaboration to colleagues, partners and customers anywhere.
For example, Avaya Scopia® Desktop and Mobile Applications enable anyone — inside or outside your organization — to join your virtual meeting room. Using any device from any location, it lets you moderate or participate in a meeting, share content, discuss and make decisions. Avaya also supports Bring Your Own Device (BYOD) with standards-based enterprise-grade mobile HD videoconferencing applications.
In addition, Avaya’s midmarket solutions are designed to deliver enterprise sophistication and omni-channel integration for smaller businesses — providing the same agility, mobility, security and seamless communication for your workforce and customers.