Cloud has become a central feature of the new operating model for digital businesses, with ZK Research estimating that 80% of future contact center deployments will be either private cloud or hybrid cloud and on-premise solutions.
Avaya OneCloud ReadyNow is designed specifically for enterprises looking to implement or upgrade to a feature-rich, cloud-enabled unified communications (UC) and/or contact center (CC) environment without upfront expenses or limitations on capacity.
The private cloud offerings provide established on-premise businesses with the scalability they need and greater flexibility than what alternative solutions can provide. Offering the same applications that Avaya customers currently use on-premise, ReadyNow drives measurable efficiency by minimizing changes to existing CC and UC workflows for a truly effortless transition to cloud.
UCaaS and CCaaS solutions delivered in a cloud-based model ensures you have the latest software, helps control costs using self-service tools, and provides near-zero operational costs.
You have control when Avaya helps install, operate, and manage your cloud migration solution based on service agreements that you design. Avaya can provision the equipment stack and host it on your premises or in one of our data centers.
Providing an easy-to-consume, on-demand, elastic cloud environment, Avaya OneCloud ReadyNow helps organizations:
Everise is an award-winning experience company with over 12,000 global agents, servicing over 20 languages, delivering CX transformation to enterprises from the Fortune 500, to the world’s most beloved unicorns, to high growth tech startups. Everise desired to partner with a market-leading provider who could manage phone systems in an agile, efficient and reliable way. Further, the IT department wished to move away from devoting time and resources to the care and feeding of their systems so that they could instead dedicate more time to being customer-focused.
Avaya’s xCaaS, or “Any Communications as a Service” solution provides true usage based licensing, with utility style billing based on the average number of users provisioned each month. Combined with the efficiencies of a standard reference architecture for datacenter services, it enables us to offer an entirely new model for your UC and CC systems.
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