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Fueling the Enterprise Cloud Journey

Cloud has become a central feature of the new operating model for digital businesses, with ZK Research estimating that 80% of future contact center deployments will be either private cloud or hybrid cloud and on-premise solutions.

Avaya OneCloud ReadyNow is designed specifically for enterprises looking to implement or upgrade to a feature-rich, cloud-enabled unified communications (UC) and/or contact center (CC) environment without upfront expenses or limitations on capacity.

The private cloud offerings provide established on-premise businesses with the scalability they need and greater flexibility than what alternative solutions can provide. Offering the same applications that Avaya customers currently use on-premise, ReadyNow drives measurable efficiency by minimizing changes to existing CC and UC workflows for a truly effortless transition to cloud.

 

 

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Cloud for Unified Communications

UCaaS and CCaaS solutions delivered in a cloud-based model ensures you have the latest software, helps control costs using self-service tools, and provides near-zero operational costs. 

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Cloud for Contact Center

You have control when Avaya helps install, operate, and manage your cloud migration solution based on service agreements that you design. Avaya can provision the equipment stack and host it on your premises or in one of our data centers.

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Providing an easy-to-consume, on-demand, elastic cloud environment, Avaya OneCloud ReadyNow helps organizations:

  • Reduce complexity and TCO with a simplified, out-of-the-box approach and standard software and services packages
  • Increase flexibility with uncompromised security by delivering seamless communication with flexible, compliance-based, secure, and scalable fully managed cloud
  • Protect investments with complete UC and CC solutions that can be easily integrated with current Avaya and third-party vendor applications
  • Enable innovation with cloud transformation capabilities, including AI and API development

UC + CC AS A SERVICE (XCAAS)

TURN CONTACT CENTER  + UNIFIED COMMUNICATIONS INTO A TRUE PAY-PER-USE MODEL

Avaya’s xCaaS, or “Any Communications as a Service” solution provides true usage based licensing, with utility style billing based on the average number of users provisioned each month. Combined with the efficiencies of a standard reference architecture for datacenter services, it enables us to offer an entirely new model for your UC and CC systems.

CONVERGEONE SERVICES  + AVAYA ARCHITECTURE + APPLICATIONS

  • ConvergeOne offers a full suite of collaboration and/or contact center solutions in one platform. ConvergeOne Cloud lets you deliver all your cloud communication services from the same Avaya Aura® platform to your end users and contact center agents in support of your customers

  • Services are delivered via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards, extensive APIs, and customization capabilities. Customize applications and deliver standards-based endpoints, supporting a mobile and distributed workforce.

  • Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-use model, so you don’t pay for unused capacity. Systems are provisioned to accommodate the dynamic needs of your users, agents, and customers without incurring significant upfront costs.

  • Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and unified communications through ConvergeOne Cloud. Our geo-redundant solutions can support any size environment.
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