Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution. You get continuous innovation and integration with your other systems. Satisfied customers, empowered agents, and better business outcomes are all available through Genesys Cloud CX.
Genesys Cloud CX seamlessly integrates voice and digital channels, leading to great customer experiences and better business outcomes. The cloud-native design combines flexibility, efficiency, security, and efficiency at scale. Microservices, API-first development, open data, and artificial intelligence (AI) ensure rapid innovation, agility, and resilience. You can rely on Genesys Cloud CX to deliver continuous innovation in customer and employee experience.
Simple, stateless, and secure components called microservices provide specialized functionality grouped into major Genesys Cloud CX services such as base, carrier, application, AI and analytics services. This speeds deployment, expansion, and access to innovation.
Major Genesys Cloud CX services provide reusable functions that can easily grow in function and scale. This API-first approach helps developers build new functionality faster and easier. As an API-first native cloud, the Genesys Cloud CX platform handles billions of API requests weekly.
Integrate real-time and historical data, predict outcomes, and trigger intelligent conversations to save costs and deliver better business outcomes. Use Genesys Cloud CX native and third-party AI technologies to unify, orchestrate, and optimize customer and employee experiences.
Genesys Cloud CX distributes load and monitors groups according to service-specific policies. Groups add or remove resources as needed when a threshold is exceeded. Many instantly respond to changes in load without the need to manage servers by leveraging serverless technologies.
Add Genesys Cloud CX interaction controls directly into your Salesforce and Zendesk interface. Embed Genesys Cloud CX within your Microsoft Dynamics 365 interface. Find CRM integrations, unified communications solutions, analytics tools, gamification apps and more in the AppFoundry.
Give developers a single set of contact center APIs, SDKs and developer tools. Get a single do-it-all interface for developers, administrators, operations experts, supervisors and agents. This single web-based interface makes it easy for teams to work.
As a long-time Genesys strategic partner, ConvergeOne has the experience to build and evolve the solutions you need. We are a full-service provider focused on supporting you throughout the project lifecycle—from consultation and design, to implementation, optimization, and ongoing management. As your needs change, we support you with an expert team of highly trained and certified professionals.
ConvergeOne has spent decades building upon our technology offerings for customer experience, cybersecurity, data center, enterprise networking, and unified communications. Our comprehensive portfolio is one of the broadest and deepest solution offerings in the industry and provides unique insights into how to create, deliver and secure great customer experiences and business outcomes.
Genesys Cloud makes it possible to deliver the experience each customer wants, every time. This focus on deeply personalized interactions creates a relationship that translates into loyalty. A truly empathetic customer experience, supported by technology and connection, can yield revenue multipliers associated with loyalty leaders.