Content management software solutions from Genesys combine all types of information to be shared throughout the contact center and enterprise. Scanned images, documents, spreadsheets, photos, call recordings, and video files. You can easily store, organize, and secure all of these in a customized structure that you establish.
Provide users with immediate access to folders and information whether they are in the office or in the field. With our web-based interface, access can be expanded outside your organization to include secured viewing for third parties and customers.
Ensure ease of integration with legacy and line-of-business systems with available web services and public API.
Go paperless while consolidating all content related to a customer. Include important documentation, chat transcripts, call recordings, and other pieces of content to provide users with a complete look at a customer file and interaction history.
Initiate a process based on the receipt of a document, route and assign content for approval, or simply provide links to easily access related files. With the combination of our content management and business process automation tools, content and workflows are efficiently and effectively integrated.
With consolidated communications, content, and processes, you have the highest level of insight into every aspect of your business and your customer’s experience.