GENESYS BUSINESS PROCESS AUTOMATION

Improve your processes. Improve your business.

Your customers expect excellence every time they interact with your organization. Interaction Process Automation (IPA) provides a more intelligent foundation for improving customer-facing processes. Blending people and work together with greater precision, IPA applies the proven communications technologies and practices that contact centers use to optimize processes for interaction management and customer service.

IPA enables companies to streamline even the most complex enterprise business processes by applying these proven communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire process lifecycle.

• Reduce costs, complexity, and time to deploy automated processes.
• Improve performance with complete visibility and control for every step of a process.
• Increase processing speed and quality by ensuring the appropriate task reaches the best-qualified available employee.
• Improve collaboration and enhance customer experience by seamlessly connecting internal employees with each other or the customer.