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Maximize Your Uptime with our Award-Winning Managed Services Solution

OnGuard takes the management of your Cisco, Avaya, and Genesys deployments to a superior level of efficiency and reliability. Built on decades of expertise and successful customer engagement, OnGuard’s capabilities are unmatched in the industry.

OnGuard is a 24×7 purpose built platform that offers state-of-the-art monitoring, management and maintenance support for every Unified Communications, Contact Center, and Video Conferencing solution we deliver. The predictive and proactive capabilities of OnGuard maximizes your uptime resulting in seamless operations and success for your customers at the same time.

Minimizing the risk of downtime can be achieved through preventive monitoring, which senses and prevents problems in your environment before they occur. A mix of preventive monitoring and the ability to find and resolve problems quickly are essential for keeping your communication and collaboration solutions up and running smoothly. 

[ Article] 3 Crucial Steps to Achieving Monitoring Success in a Complex IT Environment

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[ Use Case ] Resolving Customer Incidents In-House with OnGuard

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CONVERGEONE ONGUARD MANAGED SERVICES FOR UC  CC
OnGuard

OnGuard is a foundational platform that provides services for all of your IT needs. It’s not a mash up of third party products, but rather built from the ground up by our experts for:

  • Resource utilization
  • Proactive/preventive monitoring
  • Continuous improvement + uptime
  • Enterprise-wide communication
  • End-user satisfaction

How do You Benefit?


  • Increase uptime
  • Maximize visibility to overall solution health
  • Reduce repeat incidents by proactively identifying and resolving root cause
  • Leverage user-sourced feedback loops to continuously improve the platform
  • Promote sharing of on-the-job learning via user-sourced knowledge bases

Get the problem before the problem gets you.

OnGuard monitoring applications deliver an unparalleled level of protection against the inherent support vulnerabilities existing within UC, CC, and Video environments. 

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Empowering Your Success

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Our Partners

We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.

avaya
Genesys
Cisco
Microsoft
IBM

 

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GET THE PROBLEM BEFORE THE PROBLEM GETS YOU

Learn more about OnGuard with a free demonstration today.

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