Cisco HCS is a scalable collaboration solution that spans UC + CC solutions with a host of software applications, expert integration, and professional services.
Supported by our comprehensive, proactive managed services solution, ConvergeOne Cloud is comprised of:
You always have the latest technology release, predictable investment stream and SLA’s that map to your business needs. We’re also proud of our achieved Net Promoter Score (NPS) of more than double the industry average!
Organizations across the globe are adapting to how their customers and their employees expect to communicate. Whether the driver is profitability, productivity or mobility, organizations are motivated to deliver more avenues to connect, collaborate and complete activities. In essence, companies today need to be “always accessible” to meet the needs of their customers. ConvergeOne can be your trusted partner to make that a reality.
Cloud technologies enable the delivery of collaboration services in an “as-a-service” model making advanced collaboration capabilities accessible to businesses,while minimizing the requirements for upfront investments and for building deep expertise in these technologies. In addition, the use of collaboration services from the cloud can accelerate, improve business agility, lower ongoing maintenance and utility costs, and continuously deliver new capabilities without the need for lengthy and expensive upgrade projects. All while maximizing uptime.
ConvergeOne is the #1 provider of Collaboration Solutions with unmatched technical expertise
We serve 52% of Fortune 100 companies + 40% of Fortune 500 Companies
Cisco Gold Partner with over 1700 technical certifications
Cisco Master Collaboration, Master Cloud Builder, and Master Security Partner
Our hosted collaboration solutions for UC + CC are built on Cisco’s trusted architecture – delivering the performance, reliability and efficiency people have come to expect. We are a highly regarded Cisco partner and we’ve shared Cisco’s cloud vision since the very beginning – working shoulder to shoulder with our customers for decades to migrate them to a cloud-hosted collaboration infrastructure. Our solutions are efficient and scalable and rounded out with the ideal blend of our OnGuard Managed Services, professional services and security solutions needed to help our customers achieve their desired – and necessary – business outcomes.
Unified Communications – Cloud
Most organizations understand that legacy phone and communication systems are cumbersome, expensive and difficult to maintain and simply can’t compete with the rich features and flexibility of a ConvergeOne cloud-based UC solution. The benefits of ConvergeOne UC cloud are well known to companies of all sizes, and these organizations are also becoming savvy to the cloud and cloud-based offerings.
We believe that UC services should not be one size fits
The time for cloud-based UC solutions has clearly arrived, and the myriad of benefits are proven and reliable. With some simple planning and information, we can help you craft and customize the right solution that will give your business the agility, flexibility, and customization needed to support your workplace.
Contact Center – Cloud
Your organization demands a lot of its contact center: Faster service, knowledgeable agents, and a variety of ways to communicate. It’s tough to keep up. Leveraging our contact center expertise and leadership for your contact center solution can balance your need to contain costs and maintain a great customer experience by leveraging the cloud. ConvergeOne Cloud furthermore has the ability to integrate many of the leading contact center enhancing applications including; Workforce Optimization, Omni-Channel, and CRM integration.
Developing traditional contact centers is complex, costly, and time-consuming. Moving to the Cloud changes everything—today you can benefit from all of the rich functionality your business demands with less complexity and more control.
OnGuard takes the management of your ConvergeOne Cloud HCS to a superior level of efficiency and reliability. Built on decades of expertise and successful customer engagement, OnGuard’s capabilities are unmatched in the industry.
On Guard is a 24×7 purpose built platform that offers state-of-the-art monitoring, management and maintenance support for every UC + CC solution we deliver. The predictive and proactive capabilities of OnGuard maximizes your uptime resulting in seamless operations and success for your customers at the same time.
We specialize in building cloud-based solutions that solve the most challenging problems today’s enterprises face. The more complex and technology-intensive your project, the more we like working on it. From discovery through implementation, we don’t just build your next generation cloud application, we also share the insights and strategies you need to make your software and services an ongoing success. Our expert developers leverage proven frameworks and toolsets from hundreds of successful cloud development projects. The result? A shorter time to market, reduced risk and lower cost for modernizing your business.