Once you’ve received a customer call, routed it appropriately and queued it for your first available agent, you want to address the customer’s inquiry positively by having the right tools and integrations available to the agent.
Resolving a customer contact the first time – answering questions, addressing concerns and leaving the customer feeling completely satisfied – is in your company’s best interest. The reasons are clear:
ConvergeOne’s excellent call agent tools can help you increase first contact resolution, decrease average handle time, lower your cost per call and ultimately, improve customer satisfaction.
We work with more than 100 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.