ConvergeOne Cloud Experience (C1CX)
Enabling great customer and employee experiences
Businesses across the globe are motivated to deliver more avenues to connect and collaborate, thereby adapting how their customers and employees expect to communicate. ConvergeOne provides a clear path to modernizing contact center, workforce optimization and unified communications solutions to an integrated, enterprise-class, cloud-based solution, providing a seamless hybrid workforce experience and an enhanced customer experience.
C1CX provides these benefits:
Greater Employee Experience
Reduced cost & improved ROI
Consistent omnichannel experiences
C1CX Services improve the customer experience
Transform your environment with a cloud partner.
- Unified Communications as a Service (UCaaS): A cloud-delivered unified communications solution that supports six communications functions (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified Messaging, Instant messaging and Presence (personal and team), Mobility and Communications-enabled Business Processes)
- Contact Center as a Service (CCaaS): A SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both a customer experience and an employee experience perspective
- C1CX is always deployed as a single tenant/dedicated application on either a public or private cloud computing architecture, allowing for the security, customization and flexibility that customers demand
Proven. Progressive. Purposeful.
Our customers are modernizing services, minimizing cost burdens, improving performance and security, and reducing risk with C1CX.
Avaya Partner of the Year
2021 Cisco Award
Global Customer Experience Partner of the Year
C1CX is the path to modernization
Discover a new approach to modernizing your workforce and creating a differentiated experience for your team members and your customers via the cloud with C1CX.
Cloud / Fact Sheet
Transform your environment with a cloud partner
Our customers are modernizing services, minimizing cost burdens, improving performance and security and reducing risk with C1CX.
Cloud / Article
5 key steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences.
Cloud / Video
Salelytics thrives with C1CX cloud platform
Salelytics now has the backbone needed to thrive as a standalone BPO provider, with a solid infrastructure and core functionality.