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ConvergeOne Cloud Experience (C1CX)

Enabling great customer and employee experiences

Businesses across the globe are motivated to deliver more avenues to connect and collaborate, thereby adapting how their customers and employees expect to communicate. ConvergeOne provides a clear path to modernizing contact center, workforce optimization and unified communications solutions to an integrated, enterprise-class, cloud-based solution, providing a seamless hybrid workforce experience and an enhanced customer experience. 

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C1CX provides these benefits:

Greater Employee Experience

Capabilities that will separate you from competition

Reduced cost & improved ROI

Optimize TCO and reduce complexity of maintaining legacy infrastructure

Consistent omnichannel experiences

Benefit from rich functionality
coworkers collaborating using a tablet

C1CX Services improve the customer experience

Transform your environment with a cloud partner.

  • Unified Communications as a Service (UCaaS): A cloud-delivered unified communications solution that supports six communications functions (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified Messaging, Instant messaging and Presence (personal and team), Mobility and Communications-enabled Business Processes)
  • Contact Center as a Service (CCaaS): A SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both a customer experience and an employee experience perspective
  • C1CX is always deployed as a single tenant/dedicated application on either a public or private cloud computing architecture, allowing for the security, customization and flexibility that customers demand

Proven. Progressive. Purposeful.

Our customers are modernizing services, minimizing cost burdens, improving performance and security, and reducing risk with C1CX.

150+

C1CX customers

130,000+

C1CX users

15x

Avaya Partner of the Year

2021 Cisco Award

Global Customer Experience Partner of the Year

C1CX is the path to modernization

Discover a new approach to modernizing your workforce and creating a differentiated experience for your team members and your customers via the cloud with C1CX. 

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