In order to explain Biometric Authentication, it’s easiest to break this down into two parts. Authentication is the act of proving who you are, and that you’re authorized to talk about a specific item (like an account). Traditionally companies authenticate customers by asking a series of questions of things that a customer “knows”.
Biometrics are items that are unique only to you, like your voice, thumbprint, or face- this is who you “are”. The combination of the two allows for companies to realize the savings in fraud as well as streamlining their operations by saving time authenticating customers using biometrics.
Between 50% to 60% of fraud attempts involve the contact center, and it is responsible for billions of dollars in lost revenue.
This ConvergeOne and NICE report shares best practices to help your business prepare its contact centers for a host of new challenges ahead.
Experience the Value of Analytics with your Data – We will work with you to look at your data, in a secure, protected environment, and show you the power of analysis with your data. The insights this solution produces can make you more effective immediately.
Experience the Value of Analytics with your Data – We will work with you to look at your data, in a secure, protected environment, and show you the power of analysis with your data. The insights this solution produces can make you more effective immediately.
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