Biometric Authentication

In order to explain Biometric Authentication, it’s easiest to break this down into two parts. Authentication is the act of proving who you are, and that you’re authorized to talk about a specific item (like an account). Traditionally companies authenticate customers by asking a series of questions of things that a customer “knows”.

Biometrics are items that are unique only to you, like your voice, thumbprint, or face- this is who you “are”. The combination of the two allows for companies to realize the savings in fraud as well as streamlining their operations by saving time authenticating customers using biometrics. 

[Data Sheet]

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Voice Biometrics + AI Analytics: The First Line of Defense Against Fraud

 

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[WHITE PAPER] Fraud in the Contact Center

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