The ConvergeOne Cloud Connector framework enables considerable flexibility for the User Interface and customizations. Cloud Connectors can be purchased as a software license, aaS (as a Service) perpetual right to use basis with a maintenance and support agreement. Because of our unique Cloud Connector Framework, customizations are fully supported in
the your maintenance agreement.
Depending on YOUR needs, the functionality includes screen pop, softphone controls, Universal Queue (UQ), and is available on Avaya, Cisco, Genesys, and other platforms.
The Salesforce.com Connector Suite provides out-of-the-box supported integration between Salesforce.com and some of the most widely used contact center platforms. The ConvergeOne Cloud Connector Suite supports the latest Salesforce.com open CTI architecture. The Cloud Connector Framework enables considerable flexibility in the User Interface and customizations. acts as an intermediary between the contact center platform, Salesforce.com, and a Salesforce.com softphone user. LEARN MORE
With our Cloud Connector for Oracle, we have built a suite of connectors to integrate Oracle Service Cloud with the leading contact center platforms from Cisco and Avaya. The objective of these connectors is to provide a “pre-integrated” solution that establishes the Oracle Service Cloud Desktop application and Media Toolbar as the primary user interface for customer interaction. LEARN MORE
We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.