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CONTACT CENTER SERVICES

NORTH AMERICA'S LEADING
CUSTOMER EXPERIENCE
SYSTEMS INTEGRATOR.

When it comes to delivering better agent and customer experiences, no one is more trusted than C1.
C1 supports one in every five
customer service agents in America
C1 provides the right tools, people and strategies to help your organization enrich customer interactions.
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Modern experience platforms: Ready to scale. Built to respond.
Deploy responsive, automated, and personalized experiences on modern technology platforms ready to handle just about anything you throw at them.
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Cloud, on-premise, both. Live in the right environment for you.
You shouldn't have to choose and you shouldn't have to compromise. Build a tech stack that works for you.
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Get used to saying, "Wow, we can do that?!"
Allow for modern self-service options, improve wait times so your agents can spend their valuable time on the people that need them most.
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Uncover hidden opportunities at scale.
Getting the right data and analytics strategy in place changes everything: identify patterns and trends in real-time and make the right decisions on a moment's notice.
Create a foundation ofsuccess
When it’s all said and done, the only thing that matters are successful agents and satisfied customers.
Advanced solutions that meet you on your terms
Contact Center
as a Service
Scalable and secure cloud-based contact center solutions, available in multiple deployment options (public, private, hybrid) supporting custom C1 solutions, Avaya, Cisco and Genesys, NICE, Verint, and Calabrio.
Communications Platform
as a Service
Easily integrate real-time communication features such as voice, video, messaging, and authentication into your applications and workflows, without the need to build and maintain communication infrastructure.
Contact Center Infrastructure
Complete omnichannel and hybrid contact center solutions supporting modern contact center infrastructure, C1 solutions, and those from Avaya, Cisco and Genesys, NICE, Verint, and Calabrio.
Impact is the only thing that matters
Customer Stories
Here’s how our customers are leveraging modern technology to earn loyalty and build lasting relationships.
The Customer is always right
Let’s give them the experience they deserve. Contact us today.
SCHEDULE CONSULTATION
Proud to be the most experienced and awarded contact center system
integrator in North America
C1’s speed of innovation and customer focus ensures businesses can deliver better customer experiences through any channel,
resulting in higher customer satisfaction, cost savings and employee productivity.
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Redefining what's possible with world-class CX partners
C1 helps customers reduce cycle times and get to market faster by building new cloud-native applications and
modernizing existing tools. Our expertise covers the big three cloud service providers.
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An AWS Advanced Consulting Partner
with multiple competencies, including DevOps,
AppMigration, and healthcare services.
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As a Cisco Gold Integrator, C1's technical
expertise across Cisco's portfolio drives business
outcomes and solves complex CX problems.
genesys
C1 is a Genesys Platinum Partner,
recognized for our decades of customer experience(CX)
expertise and investment in collaboration and
communication solutions.
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C1's strategic partnership with NICE
delivers powerful solutions and services that enhance
customer experiences, drive business results, and
ensure compliance.
Featured Insights

85%

OF CHATBOTS WILL LIKELY HANDLE ALL CUSTOMER SERVICE QUERIES

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The AI-powered contact center

Learn how artificial intelligence can improve productivity, boost training and reduce call volumes.
Read More

Offering overview: Exceptional and seamless experiences

Learn how to empower agents to proactively meet customers’ needs, which in turn improves their job satisfaction, reduces turnover rates and increases customer retention and revenue.
READ MORE
THE LITTLE THINGS MAKE THE BIGGEST DIFFERENCE
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details.
Anticipate needs. And call your customers by their first name. That’s an experience worth waiting for.