Contact Center Services
As more markets are transformed by “anytime, anywhere” services, the ability to deliver exceptional experiences has turned into a key differentiator for many organizations. The contact center plays a critical role in impacting customer experience of organizations today, and many are prioritizing improvements to the customer experience as part of their digital transformation journey.
ConvergeOne provides the right tools, people and strategies to help your organization enrich customer interactions and deliver consistently outstanding customer experiences that drive loyalty, retention and competitive differentiation.
Benefits of delivering exceptional customer experiences
Better customer & agent experiences
Simplified contact center operations
Deliver unique, personalized customer experiences
ConvergeOne implements and manages both on-premises and cloud-based contact center solutions.
- Contact Center Infrastructure: Complete omnichannel, on-premises contact center solutions supporting modern contact center infrastructure and technologies from Avaya, Cisco and Genesys
- Contact Center as a Service: Scalable and secure cloud-based contact center solutions, available in multiple deployment options (public, private, hybrid) supporting Avaya, Cisco and Genesys technologies
- Communications Platform as a Service: Delivering personalized customer experiences
Proven. Progressive. Purposeful.
ConvergeOne’s speed of innovation and customer focus ensures businesses can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and employee productivity.
supporting 20% of all contact center seats
most experienced and awarded system integrator in North America
of customer experience/contact center experience and expertise
Avaya Partner of the Year
2021 Cisco Award
Global Customer Experience Partner of the Year
Deliver a seamless cross-channel experience
ConvergeOne Contact Center Service help businesses maximize reliability and performance from their contact center solutions while keeping costs under control.
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