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Contact Center Services

As more markets are transformed by “anytime, anywhere” services, the ability to deliver exceptional experiences has turned into a key differentiator for many organizations. The contact center plays a critical role in impacting customer experience of organizations today, and many are prioritizing improvements to the customer experience as part of their digital transformation journey.


ConvergeOne provides the right tools, people and strategies to help your organization enrich customer interactions and deliver consistently outstanding customer experiences that drive loyalty, retention and competitive differentiation.


Benefits of delivering exceptional customer experiences

Better customer & agent experiences

Leading to improved productivity

Simplified contact center operations

Leading to cost savings and reduced demand on IT

Transformed operations

Higher levels of scalability, availability, and reliability

Tailored interactions

Deliver personalized customer experiences
contact center agent speaking to a customer

Deliver unique, personalized customer experiences

ConvergeOne implements and manages both on-premises and cloud-based contact center solutions.

  • Contact Center Infrastructure: Complete omnichannel, on-premises contact center solutions supporting modern contact center infrastructure and technologies from Avaya, Cisco and Genesys
  • Contact Center as a Service: Scalable and secure cloud-based contact center solutions, available in multiple deployment options (public, private, hybrid) supporting Avaya, Cisco and Genesys technologies
  • Communications Platform as a Service: Delivering personalized customer experiences

Proven. Progressive. Purposeful.

ConvergeOne’s speed of innovation and customer focus ensures businesses can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and employee productivity.

supporting 20% of all contact center seats

most experienced and awarded system integrator in North America

10+ years

of customer experience/contact center experience and expertise


Avaya Partner of the Year

2021 Cisco Award

Global Customer Experience Partner of the Year

Deliver a seamless cross-channel experience

ConvergeOne Contact Center Service help businesses maximize reliability and performance from their contact center solutions while keeping costs under control.