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CUSTOMER EXPERIENCE 360

GIVE YOUR CUSTOMERS
THE EXPERIENCE THEY
DESERVE.

Deliver exceptional experiences with a customer-centric approach.
Deliver exceptional experiences, on-premises, in the cloud,
and everywhere in between
Your customers won't know or care what's powering their interactions. And that's exactly the point.
C1 helps you make smarter technology decisions, so you can keep your attention on what matters most: them.
Personalized experiences
that make an impact
Deploy responsive, automated and personalized experiences.
Create simple
experiences that bring joy
Offer a consistent experience wherever your customer is.
Delight and "wow" your way
to customer happiness
Your customers will thank you.
Happier Customers =
Faster Growth
Drive revenue growth through stronger acquisition and retention.
Your customers are the center of your universe. Treat them like it.
We strategize with cross-functional stakeholder groups to understand where you are today and how you define success tomorrow.
Together, we connect, automate and analyze the smartest path forward.
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Connect
Make a lasting impression through powerful systems and platforms that turn customer interactions and preferences into tailored recommendations and interactions.
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Automate
Together, we construct customer journeys, identify pain points, and recommend opportunities for automation that improve efficiency, accuracy, and ROI.
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Analyze
Through an analysis of your current processes and areas of modernization, we improve efficiencies and streamline operations, fostering stronger relationships and boosting loyalty.
It’s all about the total,360 degree experience
Say no to silos. We help organizations build central data platforms that give the entire organization a 360-degree view of the customer.
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CREATE BETTER CUSTOMER EXPERIENCES
Great customer experiences are not just about solving problems or completing transactions, it's about making people feel valued, heard, and appreciated. This is made possible through the latest technologies.
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CREATE BETTER EMPLOYEE EXPERIENCES
Leverage modern technologies and interfaces to create a destination workplace in which employees can respond faster and more confidently.
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AUTOMATE. AUTOMATE. AUTOMATE.
Integrate and orchestrate data to create efficient experiences that free your employees for most important tasks at hand: connection.
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BUILD SUSTAINABLE CX INNOVATION
Stay one step ahead of a fast moving CX space through transformational applications and CX services that enable IT teams to respond on a moments notice.
How we deliver customer experiences that make a lasting impact
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Biometric
authentication
Verify customer identity without the hassle of remembering PINs or passwords while enhancing security and preventing fraud.
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Digital channels
& omnichannel
Streamline customer interactions to improve customer retention and boost customer lifetime value.
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Digital customer experience
& enhanced self-service
Create interactions for customers with intelligent virtual assistants, bots, robotic process automation, self-service and advanced routing.
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Experience analytics
Make informed decisions and actively manage customer relationships with better customer insights.
Modern Infrastructure Built for Human Experiences
The Best in Cloud + Application Modernization meets Industry-Leading Call Center & Data Center Technology.
Contact Center Services
Increase productivity, eliminate menus and wait times, and delight customers with customized, end-to-end experiences that ensure loyalty and ROI.

LEARN MORE

Workforce Engagement
Management
Optimize staffing based on work volume predictions, gain
customer insights, and track progress towards goals using
data-driven decision-making.

LEARN MORE

Know you customers better than you know yourself
Connect your customer data to create unforgettable experiences.
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"The world is changing faster now than ever, and so are the expectations of our customers. The evolution of those day-to-day expectations influences what consumers expect from their insurance carrier, especially when it comes to when they need us the most – when they experience a claim."
Sam Santiago
Head of Claims Strategy & Automation, Farmers Insurance
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"The world is changing faster now than ever, and so are the expectations of our customers. The evolution of those day-to-day expectations influences what consumers expect from their insurance carrier, especially when it comes to when they need us the most – when they experience a claim."
Sam Santiago
Head of Claims Strategy & Automation, Farmers Insurance
Impact is the only thing that matters
Customer Stories
Here’s how our customers are leveraging modern technology to earn loyalty and build lasting relationships.
The Customer is always right
Let’s give them the experience they deserve. Contact us today.
SCHEDULE CONSULTATION
Redefining what's possible with world-class CX partners
C1 helps customers reduce cycle times and get to market faster by building new cloud-native applications and
modernizing existing tools. Our expertise covers the big three cloud service providers.
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An AWS Advanced Consulting Partner
with multiple competencies, including DevOps,
AppMigration, and healthcare services.
As a Cisco Gold Integrator, C1's technical
expertise across Cisco's portfolio drives business
outcomes and solves complex CX problems.
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C1 is a Genesys Platinum Partner,
recognized for our decades of customer experience (CX)
expertise and investment in collaboration and
communication solutions.
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C1's strategic partnership with NICE
delivers powerful solutions and services that enhance
customer experiences, drive business results, and
ensure compliance.
Featured Insights

60%

OF INCOMING CUSTOMER CONTACT CALLS ARE FRAUDULENT

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Contact centers see ID thef attacks grow

Fraudsters make up 50% to 60% of incoming customer contacts. New biometric tools can stop them.
Read More

Offering overview: Responsive, automated and personalized experiences

Learn how to increase customer satisfaction, retention, and success and gain highly engaged customers that buy more, promote more and demonstrate more loyalty.
READ MORE

Dealing with an influx of customer inquiries

Customers say it’s important to not divert all workload to one channel over another but to evenly distribute those inquiries to meet customers where they are.
READ MORE
THE LITTLE THINGS MAKE THE BIGGEST DIFFERENCE
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details.
Anticipate needs. And call your customers by their first name. That’s an experience worth waiting for.