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CUSTOMER EXPERIENCE ADVISORY

CX STRATEGIES AS
THOUGHTFUL AS
THEY ARE THOROUGH.

When you bridge the gap between your strategy, technology
and your customers' needs, everyone wins.
Get everyone on the same page
A great CX strategy meaningfully connects your customers, technologies, and your employees.
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Improved customer satisfaction
Identify and address pain points to improve satisfaction levels.
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Increased customer loyalty
Provide a positive experience to increase repeat business and recommendations.
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Enhanced brand reputation
Positive word-of-mouth marketing, online reviews, and social media engagement.
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Revenue Growth
Elevate the happiness and customer satisfaction of the front line employees responsible for making it all possible.
Introducing Customer ExperienceAdvisory from C1
The best CX strategies start with the end in mind.
We strategize with cross-functional stakeholder groups to understand where you are today and how you define success tomorrow.
With clear outcomes in mind, we design and create custom, technology-enabled CX strategies together.
outcome
Outcome-Driven
Increased customer loyalty, improved customer satisfaction, or higher customer retention rates are just a few of the customer experiences outcomes we help our clients achieve. Whatever you're working towards, this is where we start.
technical
Technically-Based
With our goals in mind, we build a technology plan that identifies the right technology solutions that will enable your strategy, including chatbots, mobile apps, social media platforms, CRM systems, contact center solutions, and AI-powered customer service tools.
thoughtfully
Thoughtfully-Architected
With C1, we leave no stone unturned. Every touchpoint in the customer journey is considered, every opportunity for automation and efficiency analyzed. You get a plan that is as thoughtful as it is thorough.
How we approach Customer Experience Advisory
Strategy Roadmap
Advisory Services
Improve service processes, optimize digital channels, personalize interactions, and create a customer journey roadmap that has impact.
Workshop Assessment
Validation
Learn to capture & analyze customer feedback and satisfaction metrics. Then align initiatives that drive sustainable business growth and customer satisfaction.
Communications
Roadmap Planning
Identify appropriate communication channels, develop messages that resonate, and deliver seamless experiences that delight customers and ensure loyalty.
Architectural Modeling
Workshop
Unite stakeholders, identify key touchpoints, and utilize metrics to measure, align, and maximize the impact of your CX architecture.
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"The world is changing faster now than ever, and so are the expectations of our customers. The evolution of those day-to-day expectations influences what consumers expect from their insurance carrier, especially when it comes to when they need us the most – when they experience a claim."
Sam Santiago
Head of Claims Strategy & Automation, Farmers Insurance
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"The world is changing faster now than ever, and so are the expectations of our customers. The evolution of those day-to-day expectations influences what consumers expect from their insurance carrier, especially when it comes to when they need us the most – when they experience a claim."
Sam Santiago
Head of Claims Strategy & Automation, Farmers Insurance
Impact is the only thing that matters
Customer Stories
Here’s how our customers are leveraging modern technology to earn loyalty and build lasting relationships.
When your customers win, you win.
Let’s give them the experience they deserve. Contact us today.
SCHEDULE CONSULTATION
CX credibility we can quantify
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Redefining what's possible with world-class CX partners
C1 helps customers reduce cycle times and get to market faster by building new cloud-native applications and
modernizing existing tools. Our expertise covers the big three cloud service providers.
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An AWS Advanced Consulting Partner
with multiple competencies, including DevOps,
AppMigration, and healthcare services.
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As a Cisco Gold Integrator, C1's technical
expertise across Cisco's portfolio drives business
outcomes and solves complex CX problems.
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C1 is a Genesys Platinum Partner,
recognized for our decades of customer experience (CX)
expertise and investment in collaboration
and communication solutions.
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C1's strategic partnership with NICE
delivers powerful solutions and services that enhance
customer experiences, drive business results,
and ensure compliance.
Featured Insights

THE TIME IS NOW

TO MODERNIZE YOUR CUSTOMER EXPERIENCE

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To 2023 and beyond: The customer experience formula for modernization

Modernizing your customer experience brings many benefits to your organization. Download C1’s white paper to learn a four-step modernization process.
DOWNLOAD NOW

Offering overview: Bridging the business and technology gap

Learn how to deliver positive business outcomes from modernization, operational improvements, and functional enhancement.
READ MORE

5 steps to creating personalized customer experiences

Customer service is the current competitive arena. The secret to winning? Personalized experiences. Here are the steps you should take to create them.
READ MORE
THE LITTLE THINGS MAKE THE BIGGEST DIFFERENCE
Make onboarding a breeze. Eliminate unnecessary steps, everywhere. Never make customers dig for details.
Anticipate needs. And call your customers by their first name. That’s an experience worth waiting for.