Customer Experience Advisory
Maintaining customer relevance in a complex and changing environment means adapting your business model to deliver value through seamless customer and employee experiences. Through our Customer Experience Advisory services, we help you determine your customer experience strategy and develop actionable roadmaps to delight your customers.
A strong customer service strategy provides many benefits
Gain Perspectives
On industry best practice and target state strategy and deliveryBusiness outcomes-based recommendations
Linking technology, organization, and process investments that deliver meaningful resultsIdentify Clear Opportunities
To enable exceptional employeeand customer-centric experiences
Accelerate Customer Experience Transformation
With target-state blueprintEnhance every touchpoint
Improve customer/agent interaction and reachGain Perspectives
Business outcomes-based recommendations
Identify Clear Opportunities
and customer-centric experiences
Accelerate Customer Experience Transformation
Enhance every touchpoint

Creation of clear, practical transition paths
Discover the roadmap to enable exceptional customer-centric experiences.
- Strategy/roadmap advisory services for Contact Center as a Service, Workforce Engagement Management, Customer Engagement Management and Customer Experience
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Workshop Assessment Validation Enterprise Architecture Solution as a Service (WAVES) Workshop
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Communications Roadmap Planning
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Architectural Modeling Workshop
Proven. Progressive. Purposeful.
We have a deep understanding of how to strategize and adapt technology solutions to realize business value from your technology investments.
350+
customer experience advisory clients
14+ years
development of proprietary methodology modeling, assessment and design tools
expertise
in 10
industry sectors
500
client requests satisfied to date
30+ years
average advisory resource consultative experience in communication and collaboration technology enablement
Speak with ConvergeOne Advisory Services experts
The next step toward a robust, comprehensive communications framework and infrastructure is to request a consultation with ConvergeOne’s Advisory Services.
Featured Insights
THE TIME IS NOW
To Modernize Your Customer Experience

Customer Experience / White Paper
To 2023 and beyond: The customer experience formula for modernization
Modernizing your customer experience brings many benefits to your organization. Download ConvergeOne’s white paper to learn a four-step modernization process.
Customer Experience / Data Sheet
Offering overview: Bridging the business and technology gap
Learn how to deliver positive business outcomes from modernization, operational improvements and functional enhancement.
Customer Experience / Blog
5 steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences. Here are the steps you should take to create them.
Customer Experience / Data Sheet
Offering overview: Bridging the business and technology gap
Learn how to deliver positive business outcomes from modernization, operational improvements and functional enhancement.
Customer Experience / Blog
5 steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences. Here are the steps you should take to create them.