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Customer Experience Advisory

Maintaining customer relevance in a complex and changing environment means adapting your business model to deliver value through seamless customer and employee experiences. Through our Customer Experience Advisory services, we help you determine your customer experience strategy and develop actionable roadmaps to delight your customers.

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A strong customer service strategy provides many benefits

Gain Perspectives

On industry best practice and target state strategy and delivery

Business outcomes-based recommendations

Linking technology, organization, and process investments that deliver meaningful results

Identify Clear Opportunities

To enable exceptional employee
and customer-centric  experiences 

Accelerate Customer Experience Transformation

With target-state blueprint

Enhance every touchpoint

Improve customer/agent interaction and reach
two men collaborating using a laptop

Creation of clear, practical transition paths

Discover the roadmap to enable exceptional customer-centric experiences.

  • Strategy/roadmap advisory services for Contact Center as a Service, Workforce Engagement Management, Customer Engagement Management and Customer Experience
  • Workshop Assessment Validation Enterprise Architecture Solution as a Service (WAVES) Workshop

  • Communications Roadmap Planning

  • Architectural Modeling Workshop

Proven. Progressive. Purposeful.

We have a deep understanding of how to strategize and adapt technology solutions to realize business value from your technology investments.


customer experience advisory clients

14+ years

development of proprietary methodology modeling, assessment and design tools

in 10 

industry sectors


client requests satisfied to date

30+ years

average advisory resource consultative experience in communication and collaboration technology enablement

Speak with ConvergeOne Advisory Services experts

The next step toward a robust, comprehensive communications framework and infrastructure is to request a consultation with ConvergeOne’s Advisory Services.

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