Customer Experience Advisory
Maintaining customer relevance in a complex and changing environment means adapting your business model to deliver value through seamless customer and employee experiences. Through our Customer Experience Advisory services, we help you determine your customer experience strategy and develop actionable roadmaps to delight your customers.
A strong customer service strategy provides many benefits
Business outcomes-based recommendations
Identify Clear Opportunities
and customer-centric experiences
Accelerate Customer Experience Transformation
Enhance every touchpoint
Creation of clear, practical transition paths
Discover the roadmap to enable exceptional customer-centric experiences.
- Strategy/roadmap advisory services for Contact Center as a Service, Workforce Engagement Management, Customer Engagement Management and Customer Experience
Workshop Assessment Validation Enterprise Architecture Solution as a Service (WAVES) Workshop
Communications Roadmap Planning
Architectural Modeling Workshop
Proven. Progressive. Purposeful.
We have a deep understanding of how to strategize and adapt technology solutions to realize business value from your technology investments.
customer experience advisory clients
development of proprietary methodology modeling, assessment and design tools
client requests satisfied to date
average advisory resource consultative experience in communication and collaboration technology enablement
Speak with ConvergeOne Advisory Services experts
The next step toward a robust, comprehensive communications framework and infrastructure is to request a consultation with ConvergeOne’s Advisory Services.
Modernizing your customer experience brings many benefits to your organization. Download ConvergeOne’s white paper to learn a four-step modernization process.
Learn how to deliver positive business outcomes from modernization, operational improvements and functional enhancement.
Customer service is the current competitive arena. The secret to winning? Personalized experiences. Here are the steps you should take to create them.