Interactive Voice Response (IVR) technology and advanced call routing enhance successful customer call inquiries.
When you route a call, you are assigning a resource – automated or human – to address the customer inquiry. Advanced call routing allows the customer to go through the routing process quickly and efficiently, and when done right, pairs the customer with the most appropriate resource.
With speech self-service applications, customers are able to access the information they need quickly and easily 24/7, 365 days a year. In addition, companies can shorten response times to customer inquiries, increase customer satisfaction and reduce costs through automation.
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