When it comes to customer care, your primary goal should be focused on how you can make it easy for your customers to buy products and get services when and how they need them.
Today’s tech-savvy customers want to choose how they communicate with your business. The channels they prefer can run the gamut from inbound customer-assisted or self-service voice to a host of non-voice options such as email, SMS texting, web chat, and social media. Companies are also choosing to reach out to customers more proactively, with automated outbound campaigns – either agent-assisted or self-service in nature – also across diverse communication channels.
ConvergeOne Conversations is a technology-agnostic, end-to-end customer experience solution that seamlessly connects and integrates all voice and digital technologies.
We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments. Learn more about our partners.