Workforce Engagement Management
Keeping up with the rapidly evolving demands of customers requires your business to adapt faster than ever before through the power of data and the cloud. ConvergeOne enables you to boost your contact center performance and results by driving higher levels of agent engagement, retention and productivity.
Our Workforce Engagement Management solutions enable you to apply actionable insights to empower and manage agents with a powerful suite of workforce optimization and management tools, automate and improve quality and compliance management and enable agents to deliver personalized customer experiences across all channels.
Improve customer experience
Improve Agent Experience
Reduce Risk
Conserve costs
Use data-driven services
Deliver personalized experiences across all channels
Workforce Engagement Management provides a powerful suite of workforce optimization tools to empower agents.
-
ConvergeOne offers public, hybrid and on-premises workforce engagement solutions utilizing the industry’s leading technologies from Verint, Calabrio and NICE.
-
Workforce Engagement Management provides a powerful suite of workforce optimization tools to empower agents.
-
Our capabilities include advisory, design, deployment, integration, migration, training and management services to ensure the benefits of the WEM solution are fully realized.
-
Value-added services to speed up employee adoption.
-
Professional services to optimize your existing WFO solution, upgrade it, expand it, move it to the cloud, spin up an additional line of business and consult on the newest solutions adding significant value.
Customer Experience / White Paper
6 steps to empowered agents
Learn how to improve workforce engagement for an optimal customer experience.