CUSTOMER EXPERIENCE REMOTE AGENT SOLUTIONS

Enabling exceptional customer service anytime, anywhere.

Today’s workplaces are more dispersed than ever, and remote agent solutions provide the flexibility to keep up with your fast-paced workforce – wherever they are.

Bring the contact center directly to agents

To keep pace with today’s evolving business needs, contact centers need the ability to stretch beyond dedicated office facilities. By empowering customer service expertise at any location, remote agent solutions allow you to harness the best of your team at any time. These services extend all the capabilities of contact center facilities – voice and video, collaboration and unified communications, email, data and more – to your agents who are located at home or remote offices.

BENEFITS

• Increased flexibility for agents – ensuring your customers can reach you when needed
• Increased agent retention and satisfaction, with the same quality of service and security of your contact center’s designated site
• Reduced costs and maximized productivity through cutting back on your required office space