You’ve likely heard of the Great Resignation and the challenges associated with finding and retaining employees while providing a quality customer experience.
Join Steve Forcum and Kathy Sobus as they discuss how this trend is morphing into the Great Reengagement and what this means for employee and customer experience.
Discussion topics include:
- The Great Resignation/Reengagement – What it means for your entire organization (contact center and beyond).
- Current Trends – How providing a Total Experience balances the force between Employee and Customer Experiences.
- Hope on the Horizon – How a layered technology approach empowers employees and limits risk within your business.
Thursday, July 21, 2022
2:00-3:00 p.m. Eastern Time